KB Home is committed to customer satisfaction. We will go the extra mile for you, ensuring that all facets of your new-home experience meet the expectations of KB Home and you, our valued customer.
KB Home's 100% Satisfied Pledge program represents the rigorous standards of customer satisfaction practiced throughout the company. We have achieved extraordinary homeowner loyalty with satisfaction index scores among the highest in company history, while outstanding warranty claims remain.. low. The KB Home 100% Satisfied Pledge problem-solving policy involves making great effort to resolve homeowner concerns easily, efficiently and effectively. It is our goal to resolve warranty issues within a week.
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