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EXCELLENT, FANTASTIC, SUPERB and along with all of that comes the BEST customer service AND prices. I wish I'd known about them 3 faucets ago. From the initial phone call to shaking Brant Keiser's hand, my entire experience with K.S.P.S was wonderful. I'll refer them to any and everyone I come across in need of a plumber!!! Jerilyn
Posted: 8/26/2011 • Link to this review
We used Keep Smiling to replace our water heater. They were punctual and knew what they were doing. Everyone I spoke to both at the main office and the plumber they sent were so friendly. Their price was reasonable too. Will definitely use them again.
Posted: 7/11/2011 • Link to this review
Second time I have used these folks. Need to have pressure regulator replaced. Service man was punctual, polite, well dressed and did the job in less than an hour. I would highly recommend these good people
Posted: 11/30/2010 • Link to this review
These guys are just terrific. They are responsive, professional and very friendly (and HONEST) to deal with. We've used them for everything from sink problems to hot water tank issues and know we can count on them being here when they say and getting the job done right. A great family business that cares about their customers!
Posted: 9/28/2009 • Last edited: 3/16/2011 • Link to this review
I had a water pipe bust in a ceiling above the bottom and upstairs floor. I called a little after 7AM on a Monday and they were at my house shortly after 8AM. They were very methodical in trying to determine where my issue was being very careful not to cut more holes in the ceiling than necessary. I watched their process and analysis of the triage very closely. Very sharp folks. The resolved the issue quickly and helped me discover that I had an issue with my pressure regulator. They will be out to fix that in the very near future. It's nice to know I have a great plumbing company when I need them.
Posted: 10/29/2008 • Link to this review
I have used Keep Smiling Plumbing for my repair and installation needs for 15 plus years. They are courteous, dependable, and do highly professional quality work. You always receive a call to let you know that the technician is on the way. They keep a full inventory of parts on their truck. The work area is always left clean when the job is completed. Give them a call for your next plumbing needs. You will not be disappointed.
Posted: 10/22/2008 • Link to this review
We've used Keep Smiling Plumbing for a variety of plumbing jobs over the course of 10 years or so. Carl and company are exactly what I look for in a service company: efficient, knowledgeable and courteous. Any materials they supply will be of the highest quality, and the work will "stay done" -- no return trips due to shoddy workmanship. I can't praise them more highly.
Posted: 9/09/2008 • Link to this review
I have been using Keep Smiling plumbers for many years now. They are always efficient, do high quality and pleasant. Every time they come they do a great job with a smile. I can see why they are called keep smiling plumbing. They have come to my house to fix toilets, leaky faucets, outside hose pipe attachments, replaced garbage disposals, and various plumbing jobs over the years. I have recommended them to many people and everyone always has kind words and praise about them! Great job!!
Posted: 7/20/2008 • Link to this review
Brandt came in the time he was scheduled. It only took him 20 minutes to fix one of our toilets, then he finshed the second one in the same time. He was quick, efficient, knowlegable and friendly. I thought the price was fair and it sure beat trying to do the work myself. Thanks.
Posted: 10/29/2007 • Last edited: 4/20/2008 • Link to this review
Hourly rates are fantastic compared to other service companies. Presentable, courteous employees and fantastic service. I have found my plumber for life and will definitely be reccomending them to everyone I know. I look forward to having Keep Smiling finish the plumbing in my basement in the near future
Posted: 8/14/2007 • Last edited: 4/20/2008 • Link to this review
I have been in Conyers for about 9 months and I have never needed a plumber. Recently we decided to have our faucets replaced in our home to a little nicer quality one. After looking at Kudzu we decided on keep you smiling. We went out and purchased four faucets, one for the kitchen and three for the bathrooms. We simply needed someone to install them. Called Keep Smiling and they quoted us $420.00. I thought that was a little expensive but as long as we got good quality, we could accept that. The company came out and it took them about three hours to install the faucets and we received a final bill of $580.00. That comes to about $193.00 an hour. Wish I made that an hour, but hey I only work on military jets. Even though we stay in a practically new subdivision, they took it upon themselves to replace every hose under each sink even though the old ones were fine and without asking for our approval to do so. This should have been a choice for us to make and not something that they just automatically did. The kitchen faucet is a little shaky but I was told that it was the faucet not the installation. We were told that they could look at the faucet and tell that it wasn't good quality. Imagine that!!! I bet the quality would have been much better had we spent another $500.00 to purchase their faucets, huh. Anyway there was not anything that just jumped out at me, or thoroughly impressed me.........oh they did wave the $10.00 trip charge and that really helped me out!!!
Posted: 7/01/2007 • Last edited: 4/20/2008 • Link to this review
We are very sorry you did not have a good experience with us. We have been in business for over 30 years and we pride ourselves on being on-time, easy to work with and professional. Just read all our other reviews. To answer some of your questions or concerns, we did not charge you $580.00. Your total bill was $538.00 because you were quoted $105.00 + parts per faucet. I hate that you think I pocket $193.00 an hour. Your math is a little off, because we had TWO technicians at your home for three hours which makes $89.00 an hour and that includes parts. We have to be able to stand behind our installations, so we are not going to leave supply lines on your system that we feel are inferior. That is where the "+ Parts" comes into play. I assume that you would change something inferior on a military jet that you were working on. On your concerns about the "shaky" kitchen faucet. You were told that we do not stand behind customer supplied faucets. We feel that after installing thousands of faucets, we can recognize quality. We do not wish to end our relationship with you. If you had this many concerns you should have called us to discuss them. Thank You, Carl Keiser
I've known the Keep Smiling Guys for many years now. They are extremely knowledgable at what they do, and are genuinely good people looking to provide a service to those who need it. They are honest at explaining services they can provide (most any indoor plumbing work) and can't provide (outdoor line replacement). I highly recommend them.
Posted: 2/15/2007 • Last edited: 4/20/2008 • Link to this review
Thank you for the kind review. We appreciate your positive comments. We try very hard to give customers the best service we can.. Carl Keiser Owner
I have used Keep Smiling for several years now and would never think of using anyone else. Their kindness, fairness, and caring for their customers would be very hard to beat. They have saved me a lot of stress and have always been honest and strive to meet my needs as if I was part of the family. A fantastic organization!
Posted: 2/07/2007 • Last edited: 4/08/2013 • Link to this review