Kellogg Hardwood Lumber supplies custom hardwood flooring, especially wide plank flooring, in a large variety of hardwoods and pine. For residential and commercial projects. We also supply custom moulding and cabinet grade lumber. We ship our hardwood floors and wide plank floors throughout the U.S.
We ordered floors from Kellogg Hardwoods that arrived in August and were stored in our living room until mid-December, at which time our contractors noticed cracking in many boards that was not present on initial inspection. In an attempt to avoid wasting materials and time, the contractors installed the floorboards by cutting away much of the cracked boards. Over the next few weeks, the flooring continued to crack apart in large areas and in more than half of the boards, including leftover boards that were never installed. We had a professional floor installer/refinisher look at the floors and both he and our contractor agreed that the floors were defective due to not being properly kiln-dried before the engineering process. Both my contractor and I contacted Mike, a sales associate at Kellogg Hardwoods, to explain the situation and invited Mike to our property to inspect the installation of the boards and the uninstalled boards. Mike told us "that is a waste my time." I photographed the boards and sent them via email to Mike at his business email address and after a few days, we heard nothing back. I called Mike again and explained that we had entered into a contract for a quality product and were sold and delivered a defective product. I told him that the damage to the boards is extensive and the floor is beyond salvaging. His response, "not my problem!" We were forced to file a lawsuit, a waste of time for everyone. I would not recommend getting involved with Kellogg.
Area West Hartford, CT
Cost $5,000 - $9,999
Date December 2016
Posted: 2/02/2017 • Link to this review