We have been family owned and operated for over 35 years-BMW is all we do- tremendous amount of experience in both sales and service, consistently in the top 10% for customer satisfaction in the region.
I've purchased a dozen cars from Kelly BMW over the years. During that time, I think I've met most of the people who work at the dealership. I can say, unequivocally, that all of the people I've encountered at Kelly -- from the Sales Manager to the service writers to the receptionists to the guys in the shop -- have been unflinchingly professional, personable, and willing to go the extra mile. The sales process has always been completely above board, without the usual car dealer bait-and-switch shenanigans. More importantly, that same level of customer service continues long after the sale, too. Whenever I've had a problem or an issue with one of my cars, I know that it will be adequately addressed by the team at Kelly, giving me one less thing to worry about. I buy BMWs because I love the brand, but I buy them from Kelly BMW because I know that I will be valued as customer long after I've signed on the dotted line.
Posted: 4/12/2011 • Link to this review
I have purchased several vehicles from Kelly BMW; each time I have had knowledgeable, courteous salesman. The service department has done a great job working with my schedule to get my vehicles in at a time that's convenient for me.
Posted: 4/04/2011 • Link to this review