Kencor was recommended by my Allstate claims adjustor after my home incurred a damaged roof and broken window from hail damage in March of '09. Nearly three months after Kencor came out to survey the damage and get my deposit, they had not contacted me. Due to their gross incompetence, they completely lost track of my order. When they did manage to get out to my home, they brought the wrong roofing shingles. When I confronted the foreman about it, he defiantly said that it did not matter what I said because his work order was the gospel. Only after speaking to the general manager at the office did the foreman concede the mistake. The crew carelessly scattered and lost parts to my lawn lights after removing them; the crew also buried some of their trash in my planters and dumped trash over my fence instead of throwing it away; the men also broke off my outdoor floodlight bulbs. To top it off, they left shingle adhesive on three different places of my vinyl siding. To Kencor's credit, they did concede the mistakes and returned to correct them. As for the window, here it is four months after Kencor first came out to my home; my window still hasn't been replaced. If you wish to be ignored and given the third degree, this is your company. Personal experience has shown Kencor to be bumbling, pathetic, incompetent and inept in the area of customer service.
Posted: 7/10/2009 • Link to this review