This is Tiny90's TrustRating, which is based on both the number of reviews Tiny90 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Tiny90 has been to the Kudzu community.
I had a bad flight and they fixed it by giving me a $50 discount on my next flight. With an apologetic letter. I suggest anytime you feel like you are being treated unfair with an airline. sedn an email.