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Contacted David at Keystone last week - needed a termite letter (certification letter) for our mortgage, he was very flexible, showed up at the house we were purchasing the next day, faxed the letter and mailed it to us the day after that. Conducted the whole transaction via telephone, didn't even meet him. He was able to identify a past infestation, but beyond that, there's nothing to comment on with actual pest control. The service, however, I can definitely say is fantastic, and I found his rates very reasonable after shopping around.
Posted: 3/12/2007 • Last edited: 1/02/2008 • Link to this review
I was looking for a company who can write a "Termite Letter (Termite inspection for Wood Destroying Organism Report" for Real Estate Closing purpose. They send out a technician quickly on the same day. The technician cannot find any termite damage evidence; however, he wants to force the sale on unnecessary termite treatment in order to write the Termite Letter. The technician's excuse was that he cannot find any evidence of termite damage, so his company has to do the treatment due to no treatment was been done before. We found another company to do the inspection again, the other company didn't find any termite damage evidence either and wrote us the Termite Letter for better price. Evidently, I cannot trust Keystone Pest Control to do business with.
Posted: 11/03/2006 • Last edited: 1/02/2008 • Link to this review
Initial visit went fine. Had some ant problems later and called for service. Said they'd come out in 2 days at 8am. At 9:30 that day I called and was told that the tech mixed up and could come out later. I couldn't wait around til then so they asked me to call back with a good time for them to come. Later the tech left a msg and apologized. OK..... I left a message 2 days later on Sunday saying Monday would be fine, give me a call. No call. Called back Monday afteroon and they had no record of my message. Even asked if I was sure I called! Had to fire them right there.
Posted: 8/25/2006 • Last edited: 1/02/2008 • Link to this review
Thanks David Isenberger for taking the time to go over the different methods for getting rid of our unwanted critter problem. Keystone is top notch and I would highly recommend them if you want peace of mind with your pest control needs.
Posted: 5/28/2006 • Last edited: 1/02/2008 • Link to this review
I called in with a bug problem that morning and they came out the SAME DAY to take care of my problem. On top of that if I have any problems they will keep coming out until the problem is gone. Keystone is Awesome!!!
Posted: 5/10/2006 • Last edited: 1/02/2008 • Link to this review
Very thorough, curtious, reliable, and honest. The technician was on time and it is refreshing to have such great customer service. I definetely have recommended them to my friends and neighbors!
Posted: 5/03/2006 • Last edited: 1/02/2008 • Link to this review
This is a company I'd refer to family and friends...as a matter of fact, I already have. My technician was on-time, friendly, knowledgeable, and just a nice person overall. He took the time to find out my problems and I felt comfortable with him at my home.
Posted: 4/28/2006 • Last edited: 1/02/2008 • Link to this review