This is Kate410's TrustRating, which is based on both the number of reviews Kate410 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Kate410 has been to the Kudzu community.
We had to have two toilets reinstalled after having tile put in the bathrooms. They charged $500 just for labor.
My husband talked to locals about it, and they said this is in line with their reputation.