I used Kolpack gutters through the recommendation of my roofer. Huge mistake. For starters, the customer service is awful. They started to rip off the gutters and left the job half done for close to two weeks. I called every day and nobody showed up or returned my call. The only reason it got done is because I called the Better Business Bureau and also the roofer who forced Mr. Kolpack to call me. Never use this company.
Posted: 4/13/2008 • Link to this review
Scott and his crew did a wonderful job. They fixed all the rotten wood and did a near perfect job hanging the gutters. However, a number of weeks after the job was completed along with some rain showers (and being paid in full), it became clear that we needed an additionally downspout. They came back without hesitation and added the necessary down spout. They have my recommendation.
Posted: 1/22/2007 • Last edited: 1/02/2008 • Link to this review
The salesman recommended gutters and guards that apparently weren't appropriate for our house. The installers didn't bring proper equipment (screws weren't long enough) to attach the gutters. They made several trips before the gutters were installed. The guards wouldn't work so screens were offered as an alternative. These won't stay attached. They came back and reattached them once. Attempted to have gutters cleaned by a professional and he said that the gutters weren't attached properly and it was unsafe for him to clean them. When I called Kolpack they sounded eager to fix the problem. However, the installers came back and determined that they needed longer screws (?!?). They made an appointment to come back and fix the problem but never showed. Now they don't answer the phone or return messages. I've given up.
Posted: 6/01/2006 • Last edited: 1/02/2008 • Link to this review
My previous review highlighted how well my gutters looked and how nice the installers were. I later called to have additional gutters added and much to my surprise Scott Kolpack (company owner) not only refused to come back for a small repair but made it abundantly clear that their company was not interested in repairing any of their work. I feel that they do not stand behind their work and were only out for a quick job with quick pay. This is really unfortunate since their workers seemed great, but management is a disgrace.
Posted: 5/25/2006 • Last edited: 8/09/2008 • Link to this review
Kolpack Gutters were late for every appointment, left my lawn a mess, did a very poor job and NEVER returned any of my phone calls. Only when I went to the Atlanta Better Business Bureau did I get any action at all. Finally, they returned and did some, but not all, the necessary work. I would never recommend Kolpack Gutters to anyone but my worst enemy!
Posted: 10/24/2005 • Last edited: 1/02/2008 • Link to this review