My wife's cross had to be repaired. I wanted to get a new chain and have it as a surprise for our 19th anniversary. I took it in on Friday thinking it would take several days. Not only did they give me a great price on a new 18K chain, but they sales lady talked to the repair person and told them my circumstances and they repaired it on the spot. That type of extra effort and customer service is rare but greatly appreciated.
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review