Nathan was very Friendly and Knowlegable and answered my questions and cleared up my green pool. Thank you! Would strongly recommend Krystal Pools to anyone looking for a reliable pool service company!
Posted: 6/23/2011 • Link to this review
I ordered one month of pool cleaning service for the month of MAY from Nathan at Krystal Pools. They showed up weekly to perform services but only stayed for around 5 to 10 minutes. They did not contact my wife or I during the performance of said services. The only service actually performed was to add chlorine tablets to my SALT WATER pool which does not require chlorine of any type. Also, yesterday I had my water tested and it showed that the phosphates were extremely high requiring addition of further chemicals. This shows that they did not even test the chemical balance of the pool while performing their weekly "services." I dissembled my water filter two weeks ago to find that it has not seen cleaning in well over a year. FURTHERMORE, I CLEARLY stated that I was ordering one month of service and no more when we started the service. I did not notice, until today, that Krystal Pools were still showing up to perform their inadequate services. I contacted him today to explain that I only ordered one month of service and I did not authorize the charge of $90.00 for further service on 9 JUNE. They did not contact me nor did I get an invoice for either the charge for service in MAY or JUNE.
Posted: 6/22/2011 • Link to this review
Krystal Pools - www.poulguy.com - gave me a bid on rehauling my pool which sat all winter with no chemicals or pump. It honestly looked like a foreclosure pool. He explained in people terms, what was wrong and how to fix it, and why I should go the route he suggested rather than the route I wanted to go. He, in fact, saved me money, did it faster, and made my pool new again in time for my daughter's 16th birthday party. I would not only recommend him to any pool owner, I hired him for his weekly service. I felt I was in great experienced hands, and he knocked it out in two days. He isn't a big company, which I prefer, and he has answers for all my questions. Thank you Nathan!
Posted: 3/25/2010 • Link to this review
* 24-Hour Service Available