I went to get my oil changed on 1/10/12 around 2:30 pm. I was the only customer at this location at the time. So it shocked me when the guys got done with my truck so fast. And I NEVER saw them do the windows and floors! When the employee came back into let me know it was done, I asked if they did the windows and cleaned the floors. He assured me that they did, as he walked me to the door of my truck he then stated they did not do the windows because of the weather. After I got in the truck I looked at the floors in the front and back and could tell they did not even try and clean the floors. I went back in and told the same employee that the floors were not touched at all. They pulled it back in and did a crappy job on the floors. Because I was lied to about the service that should have been done before I asked, It makes me concerned if they even changed the oil, or put the requested oil in my truck.
Posted: 1/11/2012 • Link to this review
what an amazing family operated business! they were so honest and didnt try and upsale me anything! i feel very comfortable bringing any of my vehicles to kwik kar red oak! the staff is so honest and hard working! what a great company! so quick and accurate!
Posted: 11/10/2011 • Link to this review
I had my oil changed at the location 136 E. Ovilla Rd., Red Oak, TX 75154 on 8/28/10. I was told I needed my gas filter changed as I was at 30,000 miles. There was nothing wrong with the gas filter just regular maintenance. I then began experiencing lack of acceleration, smelling gas periodically and loss of gas mileage. I took it back to the location 9/17/10 and the manager, Richard Alvarez, was rude and refused to change the filter. This was after being told by another employee the filter would be changed and while I was waiting for this to be done Mr. Alvarez came back into the waiting room and said he had decided to take it for another test drive and there was nothing wrong. Here I was thinking the filter was being changed but instead Mr. Alvarez was out driving it around again. He then called me out of the waiting room and in front of several people argued with me that there was nothing wrong. I disagreed and he rudely said well he would replace it but again "mam there is nothing wrong with it". I told him just to give me my car and I would take it somewhere else. He backed it up briskly left the keys in it and hollerd at me "mam your car is ready" and stalked off. I have done business at this location for years. My husband, myself and my son. I will not be back.
Posted: 9/18/2010 • Link to this review