What an amazing disappointment. After we believed we had paid in full for everything, we received a bill for $4,500 on top of the $10,800 already paid. When a simple question for explaination was asked, both Johnathan and Lee became highly offended--we knew we were in trouble. The flowers presented at our wedding did not even resemble the mock-up shown in their office--at this point they are denying we saw an actual mock-up-funny we brought dresses, matched fabrics and held bouquets to something--we have the pictures. They ordered draping that was never actually installed for $500.00. While we experienced rain--no one from L and J offered alternate locations for the drapery and there were many placed to install the drapery--it layed on the ground in a loading area. They failed to install lights that were contracted for and paid for--now contend they were installed-- perhaps they intend to take credit for the lighting provided by our venue under a separate contract. They are currently hiding behind a no refund policy--having never complied with the contract terms. They are also hiding behind some sort of artistic license contract provision to excuse the major deviation from what was expected. Our flowers were wilted and we actually paid $400 for an arrangement with 14 roses and simple greenery. Johnathan made one appearance for a 7 minute walk through. We deserved better.
Posted: 10/22/2012 • Link to this review