Displaying 16-30 of 92
My experience was so positive and refreshingly service-oriented that I wanted to write the review on the same day! Stephen helped me understand the different kind of leathers and when to repair or when to shop for a new piece. He is thorough in his explanations. He invested his time in educating me and even relating to me. He knew that I may not even need his help. He obviously has the mindset of what is best for the customer. I won't go anywhere else for leather furniture help.
Posted: 4/02/2014 • Link to this review
Our leather couch had one seat cushion that was heavily discolored. We had used a leather cleaner in an attempt to repair it and changed the color completely. Mr. Cohen arrived at the promised date/time and worked on the cushion with a number of chemicals. The process was very detailed with periodic spraying, blotting, and drying. When completed, it looks outstanding and as good as new. Mr. Cohen did a complete cleanup of the area and was careful to contain the chemicals to only the area being worked. I highly recommend Leather Finesse for high quality work at a reasonable cost.
Posted: 2/20/2014 • Link to this review
I primarily had a problem with our favorite leather sofa that gets a lot of use. Stephen had gotten a glowing recommendation from the furniture store and they had a long history with his work. They assured me he was honest, had excellent skills and was very fair. He first fixed our 8 year old sofa. We were worried that we had a broken frame and the repair would cost more than a new sofa. He quickly determined the problem and began a fascinating process of replacing the foam in one of the cushions of the seat. He is so personable it was a pleasure to have him in our home. He took his time but worked steadily without a break. He really surprised me when he was able to remove a paint stain from a yellow leather Natuzzi chair. He used a combination of carefully removing the stain and adding paint to the leather. He is an artist and a gentleman! I am keeping his card for sure.
Posted: 2/10/2014 • Last edited: 2/11/2014 • Link to this review
Stephen was the professionally recommended to me by Natuzzi 12 years ago when our couch was loosing it's color. I hired Stephen for a different Natuzzi leather couch and love seat that is 15 years old and the cushions were all scratched up. I am sure you've seen that. Stephen was very professional, and knowledgeable about the couch's leather. He came up with 2 solutions. Recover the seats or he could put the color back in. He had leather samples sent to us, however since the set was so old we ended up going with the recoloring as the texture was hard to match. Stephen picked up the couch and love seat and retuned to our home when he had finished it. He cleaned the leather and repaired it. The set looks like new and he had it done in less than a week. He is honest, and reliable. I recommend him to you if your couch is showing any wear and tear.
Posted: 1/26/2014 • Link to this review
This merchant arrived on time as promised, proceeded to do the work required, put all the furniture, pillows and other accessories back exactly like he found them.Found him to be quite a communicator. Excellent trait.
Posted: 1/23/2014 • Link to this review
I decided to repair my cat ruined leaher club chairs. I had no personal recommendations so I went on line and found Leather Finesse. Stephen said he could make my chairs 70% better. He totally underestimated his talent. I am emphatically pleased and surprised. This was money well spent. Thank you, Stephen!
Posted: 11/20/2013 • Link to this review
Stephen has been able to accommodate us around a tight schedule and has shown great flexibility and professionalism throughout the repair process. The overall work and communication have been excellent. Thank you.
Posted: 11/15/2013 • Link to this review
I was MOST impressed with Leather Finesse! Stephen was so quick, informative, and treated everything about my order with care! He is a MASTER at this. I had no idea the restoration of my furniture could be this perfect. I have 2 cats (with their claws) and brand new Havertys leather furniture. You can only imagine what happened. They torn entire holes in the furniture and put several scratches in three different places. Stephen fixed it! It is beautiful! If you have a need for this type of service, you MUST choose leather finesse!
Posted: 11/14/2013 • Link to this review
When our new leather furniture arrived at Infinger, there were very noticeable scratches, puckering and dents thru-out the furniture. The furniture store said they had a leather repair expert who would fix these issues. Stephen made all the issues disappear. He also kept us updated as he was in route to our location. It was a pleasurable experience for us and hope he continues his level of care for years to come. Semper Fi my friend.
Posted: 11/03/2013 • Link to this review
It was our pleasure to service your furniture. We value your trust and confidence in our services. You can always expect a high level of customer care in all we do!!! Thank you for allowing us to come into your home and resolve the issues with your fine leather furniture!!!
My Custom leather Lazy Boy recliner which has been (at least) one of my best Friends for the last 15 years Died or so my wife told me. The carcass was to be removed from the living room as soon as possible. Of course I had to save my buddy, after all he has had my back for many years. Steve breathed life back into my buddy. It fact, he looks as good now as he ever did(and actually a bit better). Steven worked with me and my wife to get the fantastic new leather. He also did it for far less than a direct replacement would have cost. This is the place for leather craftsmanship. I am Extremely pleased and so is my wife , which is more exceptional as I think she may be a bit envious of the long term relationship. Fantastic Job Steven and Crew, Thanks!
Posted: 9/30/2013 • Link to this review
Stephen repaired a sofa that was purchased at Thomasville. We were disappointed with the sofa, which was practically new, but very pleased with Stephen's quality workmanship, attention to detail, and reliability of service. Overall, he did a great job of repairing a couch that needed a lot of work (broken spring clips that happened to be recalled). I highly recommend his services. U & N
Posted: 9/20/2013 • Link to this review
I have a premium Natuzzi leather sofa and love seat that I bought nearly 20 years ago. I absolutely love the pieces and had no intention of letting them end up in a landfill. I contacted Stephen and worked out a plan to have them recovered. He was very professional and courteous. I was impressed with his confidence and professional attitude so I chose to use his services rather than one of the several others that I had talked with. We agreed on the work and a price and he executed the work exactly as planned. I am very satisfied with the quality of his work. I am very happy with my renovated furniture. All in all, it was a good experience for me.
Posted: 9/12/2013 • Link to this review
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