Best luggage store in Atlanta hands down. After spending the majority of the afternoon at department stores, discounters, and everything in between with no luck I decided to take a trip to the city to visit this store. I am very pleased I did. Department stores tended to give me the hard sell to their top end line without any real information, and since most luggage looks the same those tactics did not inspire any confidence in what I was buying. At Luggage Depot the sales associate took the time to find out what kind of traveling I would be doing and explained all of the different aspects I needed to consider. The salesman was a wealth of knowledge and after an hour or so of comparing various brands I was very happy to purchase my new Briggs & Riley suitcase and backpack.
Posted: 8/13/2012 • Last edited: 8/14/2012 • Link to this review
I haven't felt this insulted in some time. I came in to do a transaction, was presented with two options, chose one, and then got a barrage of off-handed insults and attitude. They might have well said, "even though this was our idea, we don't want your business". This is my second experience here with terrible customer service. I will never go back here. Went right down from my house the next day and got the same thing for 66% less.
Posted: 6/19/2012 • Last edited: 8/13/2012 • Link to this review
I am truly sorry that when you brought your repair in, your visit to our store was such a bad experience. That should never have happened. We all strive to treat all our customers with respect. Please accept my sincere apologies.
I ordered a Titan suitcase from 3 companies and all wrote me back saying it was out of stock. When I ordered it from Leather and Luggage Depot they told me it was out of stock BUT they could replace it with a newer version for the same price. This version was not fully released yet but they got the ok from Titan to sell it, as well as pictures of the new suitcase. They also sent me an email with all of the changes Titan made to the newer version. Wow what customer service! Suitcase arrived in 2 days and is perfect! Will buy all of my luggage from this company in the future.
Posted: 9/07/2011 • Last edited: 8/13/2012 • Link to this review
If you need a travel accessory you can find it here! I shopped online for the items I wanted, went to the store, found exactly what I needed all in 5 minutes. There are items in the store not on the website that make the shop worth the visit!
Posted: 9/17/2010 • Last edited: 8/13/2012 • Link to this review
i was in the market for a new bag to carry my college text books and my laptop around campus. i found their website on the internet and decided to go into the store. the salesperson there was very helpful and helped me find a bag that would protect my laptop and it was at a surprisingly low cost. i would recommend them to anyone in the market for new luggage
Posted: 4/29/2009 • Last edited: 8/13/2012 • Link to this review