We purchased solar cover from Leslies with a 5 year warranty. At just under 2 years old it started to fall apart. We contacted Leslies to get a replacement under waranty. They indicated to bring in a section of the cover which we did. They stated the damage to the cover was chemical damage even though it is clear to anyone looking at the solar cover that the damage was from the sun side and not the water side (if it was chemical damage the part exposed to the water would be more damaged than the part exposed to the sun but the sun side was where all initial damage occurred). In addition in the 2 years that I had the cover not once did the chlorine measure significantly high or the acidity measure significantly off. Many of our test kits had been purchased at Leslies and a year ago we had Leslies test our water. We informed the manager of this but he still stated it was chemical damage. I reiterated that according to all tests we have performed there has not been any chemical issue that should destroy a solar cover. He offered us 10% off of a new cover but we did not accept the offer (even pro-rated we should get at least 60% off, but I think we should get a new cover because the warranty does not state anything about pro-rated and it takes time/effort to cut to fit the pool, hook to the roller, etc.). The sad part is over the years I have done a fair amount of business with Leslies Pools at Pomerado. If this is how they treat a regular customer it is not good.
Posted: 5/26/2011 • Link to this review
I have always received good service from this location. Scot is very customer oriented and works hard to meet the needs of his clients. I would highly recommend them for any of your pool needs.
Posted: 6/10/2010 • Link to this review