Increased member fees, but decrease in quality of cleaning, customer service, amenities & hours. No Kleenex, no feminine products; plus bathrooms, changing rooms, floors, & Studio rooms are dirty when the facility opens at 4am. Cleaning staff only collect towels, but do not sanitize. I expect much more from Johns Creek.
Posted: 1/04/2018 • Link to this review
This place is awesome! Josh and the rest of the group fitness team are awesome and have won the award for all Lifetimes. They are creative and always trying something new and fresh. The weight room has everything you need. Pools are great. It's cleans. The spoiled babies giving negative reviews are just that-spoiled babies. They don't have to give you towels. Bring your own. The cafe used to be reasonable but now it's too expensive. I don't go there any more. As far as the lying salespeople reviews, just join. You won't be sorry. I've been a member since before it opened and I love it. The salespeople are not a factor.
Area Suwanee, GA
Date September 2017
Posted: 9/10/2017 • Link to this review
I had the same experience as others with their sales rep, he promised for x points, I only received one third of the points he promised. I followed up many times, but no result, he was tired being followed up then he said he forgot he ever promised x points, friend of mine had the same experience, issues with points they promised when signing up. my last follow up, he talked with the manager asked for approval, and here you go, the manager playing the same game, I got tired of it, when the manager also not on the customer side, I gave up at that point. they really do care if you join, but after you join, they don't care if you leave! I hope Lifetime upper management see this message! I know you work hard to enroll people but please do it the right away!
Posted: 8/03/2013 • Last edited: 8/05/2013 • Link to this review
On the first day I visited the facility, I was impressed by the design and quality of the facility. But my goal was to get my boy into the swimming club. I was pursuaded by the rep that he would do anything to make it work for us. So I signed up for the membership (not cheap though). After one month, here is what I got, which I am sure you can make the conclusion: I was promised to receive the following benefits: 1. $210 bonus by signing up. 2. My son would be in semiprivate swimming session with flexible schedule to accomodate our busy days. 3. $25 for free food in the caf. After a month, what I truly received so far is: 1. $100 bonus that whould be expired within 30 days (It will expire in 2 days from today). 2. I must find a partner to take the semifinal swimming lession. I had no way to find another kid to learn swimming with. So I checked the facility (the rep, the aquatic manager) four times, and each time they pormised me that they would help me to find one, but I NEVER receive a call from them, period. So my son still has not been able to come to swimming class after 30 days. 3. Never receives the rest bonus ($110), and not able to use the first $100 bonus too. 4. Never receive the $25 credit for caf free food. 5. Frustration, and FRUSTRATION! Hope you get the idea from my experience.
Posted: 3/26/2011 • Link to this review
I do not understand the negative reviews--though it seems very Kudzu wide in terms of gyms. I've been going to this Lifetime for over 2 years and love it. The facility is always clean. They have so much equipment that even when the lot is full you can still get the cardio or weight machine of your choice. The trainers are all qualified (rare in my experience) and the atmosphere is more like a country club than a gym. Yes it is pricy, but the facility and ammenities like towel service are worth it for me. And I've never heard a parent complain about the kids programs there.
Posted: 2/01/2011 • Link to this review
I called Lifetime to get information about pricing and I could tell what their main goal is from the first minute...commission. He would not give me any information until the had my name and number (so they could call constantly trying to get me to join) when I refused to give my information he got an attitude with me so I hung up. A minute later I got a call back from lifetime (I did not give my phone number) saying we were disconnected. I informed him that I had hung up on him. After all this he finally agreed to tell me what the price was and then gave me his direct number so I could call him back. Yeah right. I'm not joining this club after this and even if I did I definitely wouldn't be giving him the commission!
Posted: 10/17/2010 • Last edited: 12/01/2010 • Link to this review
I incredibly excited to join my bros on their family membership. They spoke to a sales rep, and got me signed up. I was told to come in the next day and pick up my temporary membership card, so I did, but it wasn't ready. When I asked when it would be ready they told me the next day. The next day the same thing happened. On the third day I wised up and called first. Surprise, Surprise, I wasn't added yet. As you can imagine I was getting a little frustrated. So I asked when it would be ready, and the girl who was on the phone didn't know. In fact she had no idea about ANYTHING, nor was she willing to find out. Finally I hung up and tried again. I got a guy who then told me that their was someone new, and it would probably be ready in a few hours. So 4 hours later I called back. Surprise, Surprise, no one knew anything. Finally my brother called, and someone told him our account had been flagged. He asked to speak to their manager, who was unavailable. Finally, I left an angry message on the general managers phone stating that this was HIGHLY unprofessional. Then at 6pm (nearly 8hours after I had called them the first time) someone called me up because my brothers friend (who 24 and on their account) went to the gym and complained. This cust. rep. informed me my membership had been declined because only siblings UNDER 21 could be added. It would have been ok had the original two sales reps we talked to had informed us, instead of me wasting my time.
Posted: 6/17/2010 • Last edited: 12/01/2010 • Link to this review
Ridiculously disappointed. We came through for a tour with our 3 little girls, and at NO time did Jason, our guide, mention that it is a competitive sport to get someone at the gym to care for my babies. Imagine my frustration when I try to call ahead to let them know I will be bringing my itty bitties with me & they say, "oh... there aren't any more spots left for tomorrow... or the next morning..." They try to impress you with the facilities & the childcare set up. What good are they if I can't use them because the childcare slots disappear faster than concert tickets?!
Posted: 9/01/2009 • Last edited: 12/01/2010 • Link to this review
If you take a tour of Lifetime and are dazzled by everything, don't be. First, you never have clean towels during peak periods. Next, you will never get on the basketball court unless you want to run with 17 year olds. Then, you will never get on the climbing walls unless you spend $40 and take a half-day class to learn how to bellay someone. Lastly, if you have kids, the pool is only open for kids swim certain hours. (Same for the climbing wall.) When you try to cancel your membership, the ensure you pay an additional 1-2 months. (Example: Cancel on the 6th of the month and you've paid for that month AND the next. Highway robbery! Lastly the staff are mostly 20-something "dudes" that strut around and either ignore you (if you're not a cute woman) or they condescend to you when they think you're doing something wrong. One last thing, enjoy walking by all the salespeople everyday which should tell you this club's priority. Sell sell sell.
Posted: 9/08/2008 • Last edited: 12/01/2010 • Link to this review
They offer a wide variety of fitness classes and equipment. The spin classes are great. All group fitness instructors are knowledgable and motivating. The locker rooms are clean and spacious. Other amenities include indoor and outdoor pools, jacuzzis, saunas, steam rooms, cafe and spa.
Posted: 9/08/2008 • Last edited: 12/01/2010 • Link to this review