This is DaleLong's TrustRating, which is based on both the number of reviews DaleLong has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful DaleLong has been to the Kudzu community.
I bought a policy with Life of Georgia over 20 years ago. My agent later left the company, and has since passed away. They draft my account every month, but I have no idea who to call, or who my agent is.