Went on vacation for a week and came back to a broken pool cleaner. Called them to get the pool back to normal. They came out the first time and dumped bunch of chemical in. I had filled out the pool info on their website explaining the broken cleaner. They said they would be back out after two days. Replaced they cleaner my self after four days. They showed up each week and looked at the pool. 1/2the time the techs kids would show up and play in the shallow end. Had a green pool for three months. Last month I would call every week to tell them this. They finally sent me a letter telling me there was nothing wrong with my poo, and "we have pictures of your pool".I cal triple R pools and they switched out my filters, no problems since them. Buy your chemical from them if you need to, do not have them do any service work.
Posted: 9/25/2011 • Last edited: 9/26/2011 • Link to this review
Horrible to work with - no customer service. Service tech rarely showed up and if he/she did - he/she certainly didnt clean or maintain my pool. I ended up with algae and spend nearly $1,000 to fix what they should have been maintaining.
Posted: 11/21/2008 • Link to this review