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I spent $900 having a Locke Aire technician install heat strips to my heat pump heating sytem. I proceeded to use my new heat strips throughout the weekend....after about five minutes, the fuse connected to the heating system in my fuse panel was tripped resulting in the heating system to shut down. I reset the appropriate fuse and it happened again. This routine replicated itself on each successive attempt. I called Locke Aire throughout the following week to discuss this problem, and specifically asked for owner Bob Locke. I did not receive a call back. Having Mr. Locke's cell phone number, I called him that friday. He told me that he installed the heat strips although he had already told me during our consultation that my electrical system running the heating system was wired incorrectly! First Question: Who installs a heating system for a customer KNOWING the electrical system is faulty? Apparently, there were two wires, running into a single breaker of the wrong size, in the fuse panel. At any rate, Mr. Locke proceeded to tell me "I told you that you really need to add another heat pump." He then said that I could open a panel outside near the existing heat pump fan and pull out the metal "pull-out" each time I wanted to run the heat strips. An electrician later explained that this was dangerous. Mr Locke then told me "that I was wasting his time!" Need I say more about this business?
Posted: 9/30/2013 • Last edited: 10/01/2013 • Link to this review
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