Made an appointment for the works oil change also told Betsy the sync system stopped recognizing the phone text option and that the transmission was shifting oddly an the car lacked take off power sometimes Appointment was made for 3:30 pm Works oil change was completed Then Betsy stated they didn't have enough time to atempt to fix the Sync system As a service advisor she should of thought before hand how much time was needed When I asked about the transmission shifting and lack of power Betsy said you never told me about that problem when I insisted and pressed her that I did tell her about it she then stated oh now l remember and further stated I don't walk on water you know. she tried to belittle me with the statement and tried to infer i was annoying her by questioning her she continued to not take ownership it was her fault she was at fault all she kept talking about was being pregnant
Date March 2017
Posted: 3/09/2017 • Link to this review
This week has been a whirlwind! Went to look and test drive a car on Tuesday morning with my father. Ed took such great care of us, researching and looking for exactly what we wanted. Went back home to explain and talk to my boyfriend about our options. My father then went back and forth between my boyfriend and owner Rob Lombard and it came to be that on Thursday we would go "test drive" and "look" at the car. Needless to say it was love at first sight with the car...when my father asked the question "how soon can they have the car" Mr. Lombard looked at the clock and said "You can be on the road, driving the car in an hour or so by 7:00." We were in shock! To say that Lombard Ford took care of us is an understatement. They went above and beyond (even making a racing helmet!) an inside joke which was awesome! Mr. Lombard even took the time, 45 minutes to explain every single feature of the car! We are ecstatic and I am personally excited because now there is finally a FORD back in our Savelle Ford Family. Thank you so much for everything! This has truly been a dream come true this week!
Posted: 7/12/2013 • Last edited: 4/22/2015 • Link to this review