The technicians are nice, but unfortunately the vets are about the $ and will test until you go broke. (They also use subtle guilt techniques too.) Their idea of "custumer service" is to tell you to go elsewhere when you voice a legitimate concern. I strongly recommend you go elsewhere.
Posted: 5/06/2014 • Link to this review
Loving Hands provides amazing care for my pets over the last ten years. Negative reviews are crap. They offer service 7 days a week, a full accredited surgical suite... which my pets have experienced unfortunately. Do not hesitate to use LVHC services, I have referred friends and neighbors that continue to be pleased with the kindness of the entire staff.
Posted: 10/13/2012 • Last edited: 10/14/2012 • Link to this review
This is the worst Vet / Animal Clinic that I have ever used. My cat was acting funny and obviously not feeling well, so I took her in for a check up at Loving Hands. The service I received was terrible! They charged me hundreds of dollars (totaling ~$1200) to run all sorts of tests, including tests that I did not ask for which they tried to charge me for after I had gone to another Vet that quickly diagnosed and fixed the problem in only one visit. The staff was rude and they did not listen to what I had to say or what I asked of them. I will never visit this clinic again, and I suggest you avoid them at all costs or you may end up regretting it as I do.
Posted: 12/07/2011 • Last edited: 5/06/2014 • Link to this review
I've taken my two dogs to LH since '07 because they are right down the road, seemed to provide excellent care and had a nice facility. I was really happy with them the first year. Unfortunatley, they have really gone down hill and I have been paying for my stupidity by continuing to go there. I've finally realized my animals and money are too valuable to waste on this overpriced and insensitive office. I have never left paying less than $150. They always find something that needs looking into and for a hefty cost. They constantly wanted to run tests that always led to inconclusive results. The Dr's kept leaving, so I didn't feel that we ever had a "family vet". One Dr. left during a battery of testing and I had to explain to the new Dr. what we were testing for and had to constantly call for the results! It is not worth the money, time sitting in the UNCOMFORTABLE exam rooms for long periods of time and merry-go-round of Doctors. There are other places to take your precious pets than this now sub-par office.
Posted: 11/26/2010 • Last edited: 5/06/2014 • Link to this review
Loving Hands Animal Clinic is a place you can trust for you pet's care. As a veterinary student who has spent time at many clinics, I strongly support the level of passion and commitment that LHAC gives to their clients and patients. Doctors at Loving Hands practice quality medicine with close attention to current diagnostic and treatment protocols and their nurses treat all patients with the care and respect they would give their own. Loving Hands supports preventative medicine and yearly wellness exams to catch disease early and emphasizes client communication throughout the practice to make sure you are a part of the decision making process in your pet's medical care. The four doctors within the practice have special interests in different areas of medicine including behavior, internal medicine, alternative therapy, and avian/exotic care. They regularly exercise each other as resource to make sure your pet's medical needs are met regardless of the problem or species. Digital x-ray equipment offers fast and clear pictures to figure out your pet's problem, and modern surgery tools allow for common surgical procedures to be performed faster with fewer post-operative complications. Although Loving Hands is not the least expensive practice in the area, you can be confident your pet is getting the proper testing, treatment, and handling care you are paying for. If you are new to the area and are looking for a practice to start a relationship with, you can trust Loving Hands.
Posted: 10/11/2010 • Last edited: 7/30/2011 • Link to this review
I just want to say that if it wasn't for Dr. Joanne Roesner and her staff my cat would not be here today. He broke his hip & she was able to perform a surgery that alot of other vets would have referred to a specialty hospital. She and her staff managed his pain throughout the ordeal & helped him through physical therapy. Now, months later my cat is back to his old self and has no problem jumping up on beds or climbing stairs. He is happy and healthy and good as new. Also,the price of the surgery was alot hundreds less than other hospitals. Many thanks to the entire staff. I tell all my friends to visit them for all their petcare needs!!
Posted: 10/07/2010 • Link to this review
This place is a joke. All they want is to take your money and dont care how they do it. They have high turnover with all of the doctors on staff because nobody wants to work with Dr. Rosner. Everytime you go into the clinic they always over recommend procedures. Each time I have been in they just make assumptions based on what they feel needs to get done and charge you. They are so cheap they dont even cut your pets nails for free. I have 3 dogs and in the 3 years I have been going there have spent well over 5k in vet bills. I am no longer going to take my pets there after this weekend for a follow up visit that was supposed to be free but ended up costing $250.00. Every vet on staff is a joke and is out for themselves. They did have some great vets in the past but I think they quickly realized that people weren't treated right and left for a better place. Again if you want to pay alot of money then this is your place. If you want your animals to be sliced like bread this is the place. If you want to walk out every visit feeling poor this is the place. Dr. Rosner has successfully ran the biggest money sucking franchise in all of Alpharetta.
Posted: 7/10/2010 • Last edited: 5/06/2014 • Link to this review
I took my two new baby bunnies in to be spayed and neutered. Dr. Parker did both and was educational as well as professional and caring. The techs were very nice and caring and the bunnies did very well. I've had rabbits for many, many years and was pleased to have a vet who actually taught me something new!
Posted: 5/18/2010 • Link to this review
I have had dogs for many years. Dr. Karen Ellis is back on staff at Loving Hands and she is the best veterinarian I've ever gone to. She combines the best of traditional veterinary medicine with holistic methods to provide your pet with the very best diagnostic and treatment. Highly recommend this clinic in general for their staff, equipment, and high quality. You don't get this type of medical capability at most vet clinics.
Posted: 5/12/2010 • Link to this review
LH was recommended to me by a specialist in 1998. I have taken all my cats to Dr Rosner since that time. LH is a very loving environment. They are expensive but you get superior care. I love being able to make an appointment in advance with the DR of your choice. I don't mind if there is a wait because I know when it is our turn we will get wonderful care. I appreciate everything they have ever done for my cats and I know they are getting the best care possible. Because of their superior care Dr Rosner identified thyroid problems in our 14 year old cat very quickly and immediatley referred us to the specialist to have this handled. Without Dr Rosner's knowledge and very quick testing we might not have known about this problem until it was too late.
Posted: 5/11/2010 • Link to this review
I hope the back office staff brings a better service level to those caring pet owners than the front office reception. I was met with a rude, unattentive and incredibly unhelpful staff member. After being asked to continue to wait for a simple otc med refill, I walked out and felt sorry for the one pet in the waiting area.
Posted: 4/24/2010 • Link to this review
My 16 1/2 yr old cat with a chronic condition was doing fine until LH threatened to discontinue her prescriptions if I didn't bring her in. A vet we'd never seen before (never see the same vet twice) pulled some ingrown claws and, as a precaution, apparently without looking at her chart, gave her a prescription for an antibiotic instead of applying a topical as Dr. Seitz had done. At checkout, I found out why - it cost $70 for a single course of antibiotics. I later found our why it cost $70 - they'd prescribed 3 times a day for a 7-lb. cat although the flyer in the box said not to give ANY cat more than 2 doses per day. She of course got very ill and had to be taken to the emergency clinic. I could be mistaken, but I think if anyone had checked her chart, they would have seen that she'd had to be taken off that same antibiotic before because she was allergic to it, which I only recalled after she started getting deathly ill. The emergency clinic confirmed the new health problems were caused by the antibiotic. As a result of giving her intensive care, I almost lost my kitty. Over the years I've paid thousands of dollars to LH for the care of that same cat, but they almost killed her. I was unable to go away for even one night for over a month and had to pay more veterinarian fees to get her improved. She still, 3 months later, is not nearly as well as she was before the vet visit. Except for a couple of front desk staff, the staff is indifferent, rude & incompetent.
Posted: 4/01/2010 • Last edited: 5/06/2014 • Link to this review
I have had many animals in my lifetime and I know what type of care to expect at a vet clinic. My experience at LH Animal Clinic was horrid! I took my aging ferret and my 10 week old Westie puppy, both for a health evaluation and shots. After waiting in the waiting room for over an hour we were taken back to a room where we waited another 30 minutes!! When a tech finally arrived, we asked if they would also please cut my puppy's nails. When they brought her back she was bleeding from 4 of them!!! You would think that they could at least do THIS one thing with care!!! They wanted to run every test in the book on my 6 year old ferret to the tune of $500! I politely declined. The visit took over 2 hours, and because all our time was wasted waiting on them attempting to get their act together, we couldn't even finish the visit because we had to go pick up our son from afterschool care. Upon payout we were shocked to find that we had been nickel and dimed for everything. Tons of silly fees including a charge of $16 to clip her nails and make them bleed!!! I do not generally write reviews, but my experience at LH was bad enough to drive me to the computer and take my precious time to do so.
Posted: 3/19/2010 • Last edited: 5/06/2014 • Link to this review
After years of giving them one more chance, mostly due to the convenient location, I have finally had enough. I could recount numerous stories of poor service, long waits, and heartbreaking medication mishaps, but because I only have a 250 word limit, I will give you the worst story: I brought my Lab in for coughing, thinking that it was Bordetella. Turns out, it was a rare upper respiratory infection. They gave him some medication and because I was going to be out of town, I requested that he be boarded in their care. While there, the incompetent techs overdosed him. He ended up on additional medications and came home with chronic diarrhea. That was two months ago. Since that time, he's lost 10 pounds, been hospitalized, and the doctor's advice is to "wait and see how he does" with another 30-day supply of meds. Of course, the medication comes with an astronomical price tag. Yeah - I'll wait and see, doc. On second thought, you wait - and I'll go see someone who knows what the heck they are doing. Oh - and do yourself a favor, get rid of the brat at the front desk. She's not doing you any favors. And tell the techs in the kennel to stop getting high before they come to work.
Posted: 10/11/2009 • Last edited: 5/06/2014 • Link to this review