I am kicking myself for not reading these reviews before calling "Low Rates". I agree that this was the quickest $45 I've ever lost (and I lived in Vegas) Alex, the repairman, who I could barely understand, spent a total of 30 seconds looking at my microwave and quoted me $675 to replace the tempered glass in the door and a tiny spring. Feeling that this was an OUTRAGEOUS price, I called about a dozen other appliance repair shops and the average quote I received was $250-300. Unbelievable!!! When I called "Low Rates" (the irony kills me:) to let them know that their tech had price gouged me, the woman screamed at me over the phone! I requested my $45 back and she continued to yell! I figured I'd never get my money back, but thought I'd give them a chance to redeem themselves. Not even close! Bottom line is DO NOT WASTE YOUR TIME OR MONEY with this joke of a company!
Posted: 11/26/2012 • Link to this review
Scheduled a call for estimate. Fridge, oven and stovetop, minor repairs. Guy walked in and took ten seconds looking at each. Without any hesitation gave a ridiculous price for parts I had already researched. Dude asked me for a pen so he could write down part numbers. Within five minutes of his arrival he stated he would check back later with an overall price. I declined and he demanded $45, citing his company's, not his, rules. Called the company while he stood there to explain the lack of service and subsequent charge. Woman became argumentative. After terminating the call, she called back and proceeded to continue yelling. Really? My guess is I won't get my estimate either. Quickest $45 I've ever lost, but I did get a receipt that included a coupon for 15% off my next service. I think I will use it to write down the phone number for a reputable business I care to do business with. Maybe he can use the $45 to buy some pens... Los Vidanya...
Posted: 9/09/2010 • Link to this review
The repair guy could barely speak English. He was Russian or Ukrainian. Not that I care where he was born, but you need to learn the language. They wanted $425 for a $170 condenser fan motor for my Sub-Zero refrigerator. We told him what we needed when we set up the appointment. No diagnosis needed. Then he said the freezer was vibrating and we needed $100s of dollars of additional parts. We sent him home with only his $45 service charge.
Posted: 9/06/2008 • Link to this review