Unfortunately I got involved with this individual, when shopping for home insurance, and lured me into buying a bundle home car insurance. 9 months later I received a letter from him stating "recent information indicates that (my 19 year old sons name) resides in your household, is of driving age, and might not have proper coverage under your policy" and informed me that in 30 days they will automatically add my son to my policy. Yes my son has a driver's learner permit not a driver's license, he does not drive my car or my wife's car so I see no reason why they would increase my insurance premium. When I contact this "agent" he never picks up the phone, he has his receptionist and then he transfers you with their admins. One of their admins and the receptionist threaten us that there is no turning back on this increase, that by Texas Law they have to add my son to my policy, which was not true, I contacted the Texas Insurance Commission, and the DPS, and both agencies said that there is no such law, there is just a requirement of certain insurance agencies, as usual its is so sad to winch extend this "agents" go to sell more policies I don't believe Allstate practices are this shady, but Luis Hernandez and their pack definitely yes. I regret ever coming across this individual.
Posted: 4/13/2016 • Link to this review