I lead a busy life, and I don't have a lot of time to deal with slow/bad serivce-- So I am always grateful when I am met with efficient and pleasent service. Luke's on Dixie hwy went above and beyond in assisting me to pick out the best sewing machine for my needs, making sure I had all the appropriate tools and knew how to work the machine. They were extremely knowledgable, and friendly. My very reasonably priced, used sewing machine, came with a year warrenty, a class on how to use my machine, a discount on my machines accessories and a promise that they could get parts if it was needed. They had fresh cookies for their customers sitting out in the store. My only regret is that I did not find this store sooner. I have been wasting my time with other sewing machine stores. I was astounded by how the employees went above and beyond in their service and seemed to genuinely care about my needs as a customer. I wish Lukes could teach other retail businesses how to appreciate their customers as they do. Thanks to Lukes for being an example of excellence.
Posted: 4/06/2012 • Link to this review