I ordered 4 Leather Game Chairs made by Bernhardt. when I received the 4 one was ripped. I had to wait 6 months and a lot of heartache to get it replaced. When the new chair came in it was wonderful. It also showed how inferior the other 3 chairs are. The 3 other chairs are understuffed and the leather is cracking because it sinks down to the springs. I called Bernahardt who actually waranties these chairs and they say I have to go through MK, who won't answer the phone and have changed their number. Calling Bernhardt again, they hold the warranty. If not I go to Attorney Generals office. This is a $2000 nightmare.
Posted: 7/03/2012 • Link to this review
This was the first time I ordered furniture online, and I was a little skeptical. My sales rep kept me informed from the beginning to the end. He also explained to me how to buy furniture online without taking any risks. That was very valuable information that applies to any online purchase.
Posted: 5/14/2012 • Link to this review
I asked for a quote, and to my surprise, they were the lowest price I could find. We ordered the items, and within 6 weeks we had them in our home. When I went by their showroom, I was able to meet the sales person that helped me over the phone. Great personalized service.
Posted: 4/20/2012 • Link to this review
We purchased 5 barstools from Mk Home, and my son took delivery on them. Later that night when I inspected the barstools, one of them was damaged. The next day I spoke to the company, and two weeks later my replacement barstool was being delivered. All i did was email them some pictures, and they did the rest.
Posted: 4/06/2012 • Last edited: 4/20/2012 • Link to this review
We purchased a king bed and two nightstands from this company and received them in 5 weeks. Everything was installed in our bedroom and it was a good experience. (1st time purchasing furniture online.) Would happily do it again!
Posted: 3/30/2012 • Last edited: 4/20/2012 • Link to this review
These folks are crooks, they ship defective merchandise, never return calls or emails and never fix their defective merchandise. Stay away. They have used several names as a company and all of them have complaints against them on better business burea. They keep changing the name to hide from their poor business dealings. I have ordered 3 items from these people, 2 of the 3 were defective and they have never been repaired. If you are lucky and get something good then all is well but I think they get marginal stuff or bad stuff and ship it out anyway. When you get defective merchandise reject it as they will never fix it. they are veru nice on the phone but they are crooks.
Posted: 10/15/2011 • Link to this review
This company is good at charging your credit card. They are not good at delivering furniture. They don't answer questions after they have your deposit. They don't return calls. They screen calls. I have been waiting almost 6 months for an order that was supposed to be delivered after 5 weeks. All of the positive reviews here are all the testimonials on their site. Bogus customers. Go to bestfurniturediscount.com for proof. They lure you in with great pricing but then it is a nightmare. Caveat Emptor.
Posted: 2/19/2011 • Link to this review
The whole experience of buying furniture from your company was wonderful, the sales department was extremely helpful. Thank you for sending us such wonderful pieces.
Posted: 7/15/2010 • Last edited: 4/20/2012 • Link to this review
This was our first furniture purchase online and we were very happy to find MK Home Design. The delivery worked exactly as described. We were able to track the order as it arrived into our local delivery office and all of our e-mails were answered promptly and completely.
Posted: 7/10/2010 • Last edited: 4/20/2012 • Link to this review
My kids are delighted about their new bedroom set. The quality is excellent. I am glad that we were able to find the pieces that me and my kids were looking for.
Posted: 7/02/2010 • Last edited: 4/20/2012 • Link to this review
We are very pleased with our furniture. It arrived on the week that Mary had told us. She provided us with a lot of information on the furniture pieces as well as the whole process.
Posted: 6/25/2010 • Last edited: 6/26/2010 • Link to this review
I was so excited to see the furniture being delivered into my home. The pieces look better than they did in pictures. The quality is great and the color is perfect. We will enjoy it as our entertainment center for many years.
Posted: 6/18/2010 • Link to this review
I absolutely love the dining room pieces that I bought from your company. Everybody that walks into my house has got to see them before they leave. My husband is really happy because I was able to find the correct pieces for our home at an incredible price.
Posted: 6/12/2010 • Link to this review