Looking at MTB's website you get the feel that it is a family-owned business that wants to take care of you. I copied this from their website " We recognize that your heating and cooling systems often fail at inopportune times so we hope to make it easier on you by having employees to service your HVAC needs for extended hours. Our technicians are well trained and have fully stocked trucks so that most parts are available on the spot." My experience was totally different. I bought a new system from MTB that was supposed to be installed on a Thursday after waiting almost a week to get on the schedule. I confirmed with them on Wednesday night that they would be arriving in the morning to do the replacement. I received a call at 7:30 AM on Thursday and was informed that they were moving my installation back to the following Tuesday. MTB has five crews that do nothing but installations. Someone called in sick on the day that my system was supposed to be installed which is why they delayed me another four days. This is ridiculous. I called the office three times to try and talk to any of the three owners and was not allowed to speak with them by the people answering the phone. I talked to the installation manager, installation scheduler and the salesman who sold me the system.
Area Charlotte, NC
Cost $5,000 - $9,999
Date June 2018
Posted: 6/14/2018 • Link to this review