This is a message from the owner of MacHeadQuarters. I have read some excellent reviews of MacHQ here and a couple of not so good ones. Unfortunately, you can't make every customer happy, every time, however, our goal is to do our best, all of the time. When we do make a mistake, (and everyone does once in while), we offer to make it right. I, personally want to make a promise to the Saint Louis area. You will never walk away unhappy at MacHeadQuarters. MacHQ not only wants you to be satisfied, but absolutely delighted with everything you have done on your Mac. This means: If you are not happy with any service provided, it will be corrected for free. If you are still not thrilled, you can have your money back. No questions asked. No hard feelings. It's your choice. MacHeadQuarters was voted "Best Computer Service in Saint Louis" by the readers of the Riverfront Times two times, for a reason. MacHQ has the most experienced staff and stands behind their work 100%. I gave the company a 4 star rating because nobody is perfect, but when we do make a mistake, we fix it.
Posted: 6/30/2012 • Link to this review
I had one of the macbook pros with the bad nvidia controller that apple will replace within 3 yrs of purchase. I called machq, told them I wanted my mbp fixed and then trade it in for a new 17" mbp. The guy said no problem, they had the mbp I wanted in stock, and they would give me $900-$1100 for mine, depending on its condition. I went right up there, and found out there were NO 17" mbps to be found. They explained that "in stock" meant in stock at a warehouse in Texas. Then I found out that the $900-$1100 was NOT in-fact contingent upon the condition of my laptop. If I gave them a $2000 deposit and signed up for their "new computer for life program" they'd give me $1100, otherwise they'd give me $600. When I declined the offer, the owner explained to me that he was going to sell my laptop for $1100, and it was unfair of me to ask him to buy it for $1100. I reminded him that $900-$1100 were his numbers, and asked him if he really wanted to tell me that MY using HIS numbers was unfair, while telling me that him making a 83.3% profit on my laptop was totally fair. Apparently math makes him angry, so I terminated the discussion.
Posted: 8/04/2009 • Link to this review
I went here on the recommendation of a friend. I really had a great experience. The guy that helped me was very cool and he really knew his Macs. They fixed my G4 tower and even offered to buy it from me as a trade in toward a new Mac. I finally took the plunge and got a new iMac. This place was very helpful and I would recommend them to anyone who uses a Mac or is thinking of getting a Mac.
Posted: 12/08/2008 • Last edited: 1/26/2009 • Link to this review
Like the title says. this is Mac Headquarters. Only Mac's. The staff speciallizes in Mac systems and perifials. Expert advice for anyone thinking of switching from their old pc/microsoft system to a Mac.
Posted: 9/27/2007 • Last edited: 1/02/2008 • Link to this review