The first time they came, the place looked clean but it wasn't as clean as I thought it could be. They didn't dust the window sills because basically they nickel and dime you. How they make more money is when you ask for dusting of window sills, baseboards, the area above your bathtub, etc, they charge for each item.
Posted: 2/06/2011 • Last edited: 3/10/2011 • Link to this review
Cleaning windowsills and baseboards are included with our standard services. We provide each customer with a emailed list of standard services and this includes windowsills and baseboards. It does not generally include cleaning walls, ceilings or windows, although we can arrange these at additional cost. We also let all clients know that our cleanings are guaranteed for satisfaction, so that if items such as windowsills are missed, they are welcome to request a touchup without additional charge. We are not perfect, but we make a serious effort to train and supervise our employees to maintain the quality of our work, and we reward our employees based on customer satisfaction and our internal quality ratings. We also have a formal tracking system for customer concerns, so that if items such as windowsills or baseboards are missed, we would remind the team of their importance on future visits. For clients who schedule regular services, we offer a walk-through of the home, and we can talk about which services are included in our standard cleaning prices. It is true that when options such as cleaning windows and walls are added later, we do usually need to adjust cleaning prices for the extra time needed. We make our money on long-term regular clients, and keeping them satisfied is a top priority for us.