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Had a problem with a headliner repair and a sunroof that didn't work afterwards. Initial response was not positive to make things right but once the owner got involved they took care of the issue.
Posted: 10/13/2014 • Link to this review
I went to Marietta Auto Trim to see about having some work done, but was turned off by the condescending attitude behind the counter. The way every question was answered, I thought I must be an idiot. Of course, they did not get my business, and they never will. And the price they quoted me was about double what it should have been.
Posted: 9/16/2013 • Last edited: 4/22/2015 • Link to this review
I had the carpet and headliner replaced in my husband's truck for a birthday present to him. The work was done well and I thought they did an incredible job or matching the colors of the items they replaced. They even made the driver's seat more comfortable by adding some more padding. I was pleased. They did more than they said they would do at the time of the estimate. But they charge more than others do - I looked around before going there. They have a good reputation with used car dealers and I felt good about following the advice of the one who encouraged me to go to their shop.
Posted: 10/30/2012 • Last edited: 4/22/2015 • Link to this review
I have a 2003 Dodge Dakota and the headliner was coming off. I called them, set up an appointment and they said it would be completed by 4:00 PM. I told them that I commute 38 miles a day and if they can have it sooner that would be great. At 1:10 they called and it was ready. They said they did not want me to worry about if it would be done on time or not. By the way they did a great job. David K
Posted: 3/16/2012 • Last edited: 4/22/2015 • Link to this review
Received upfront estimate but was surprised to see a $15.00 charge, for shop supplies, tacked on the end. I thought I had paid for it all in the estimate that was supposed to include Labor & Material. They have an extremely arrogant attitude that convinced me to never trade with them again.
Posted: 11/02/2011 • Last edited: 4/22/2015 • Link to this review
I brought my Spec Ed Mazda Miata to have a slit repaired, the mgr cut out a 2" hole in the seat. I was told the sample was necessary "to match". I have been told this is a trick trim shops use to force repairs. I went back later to get the patch he cut out, he said he threw it away, but it didn't matter, because he could match the leather from his catalog. Now instead of a slit that might have been repaired I have a gaping hole requiring a whole panel be replaced. FOUR different trim shops have told me this is a rip-off trick. Take your auto somewhere besides Marietta trim. ( this is the trim shop off Allgood RD). I didn't know better then. Now I do. Now YOU do, too.
Posted: 4/18/2011 • Link to this review
The workmanship of this business is TERRIBLE! Evidently the workers aren't qualified to do the upholstry work and the owner doesn't check the quality before delivery. Trying to get by with delivering poor quality. Owner doesn't seem to want to make things right. He doesn't seem credible with his word. I wonder how he is still in business?
Posted: 5/17/2009 • Link to this review
Just from picking up my Tahoe with it's newly installed headliner. Installation was (admitted by the owner) accomplished by a first time installer. The installer admitted he was a sewing machine operator and had never installed a headliner before in his life. As you can imagine, the headliner looked exactly as you would expect. The sun visors were a mess, the seams on the side, were gapped open and you could see the glue had not held in a lot of places. The small extensions in the ends were glued in. When I showed this to the owner, he jumped on me w/ the "f word" and "GD" as if I was one of his employees. I know this, because I had to endure the "discussion" he had with the employees who did the work. The owner did however, without my asking, reduce the final price. What I ended up with is a poorly installed headliner w/ glue spots on it and wrinkles around the edges. You can tell the installer worked hard on it, because it's dirty in places. The sun visors still look pretty bad, but they did get the extensions unstuck. This is a pretty rough place as well. In addition to having to listen to the owner chew me and his employees out, I was treated to the only female in the office tell some of the other employees how she disliked one of the guys because he was 'gross' and was always scratching himself. Not recommended at all, especially for ladies. I would suggest looking elsewhere.
Posted: 9/13/2007 • Last edited: 1/02/2008 • Link to this review