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Long story short; they took 8 hours to get my car. Mind you I live 10 minutes from them.... not only that. The worst part was when I got my car back huge crack in the bumper and the management told me there wasn't enough proof it was them; she said "there's no way that could have happened" AFTER me emailing her pictures and wanting at LEAST. A FULL refund of my tow cost. This is ridiculous. I'm still in shock this happened. Don't go here. I now have to file a police report for them breaking my bumper and not doing anything about it.
Posted: 9/11/2017 • Link to this review
I am renting from enterprise. Last night a was in a bad accident and just got out the hospital. The other driver was ticketed and put at fault. Freshly out of the hospital I am contacting them to get MY PEROSNAL PROPERTY including, ID, debit/credit cards and cell phone charger. I was beyond polite. They are refusing to let me get my belongs from the car. My attorney and enterprise themself is in disbelief as to why I can't get my stuff. The owner hung up the phone in the middle of me talking.
I am renting from enterprise. Last night a was in a bad accident and just got out the hospital. The other driver was ticketed and out at fault. Freshly out of the hospital I am contacting them to get MY PEROSNAL PROPERTY including, ID, debit/credit cards and cell phone charger. I was beyond polite. They are refusing to let me get my belongs it the car. My attorney and enterprise themself is in disbelief as to why I can't get my stuff. The owner hung up the phone in the middle of me talking.
Area Atlanta, GA
Date September 2017
Posted: 9/02/2017 • Link to this review
I can't recommend this company highly enough. They came exactly when they said they would. Justin DeWitt also called to let me know he was on his way. He was professional, knowledgeable and efficient. Both Justin and the dispatcher, who was very reassuring to my wife, were pleasant and easy to talk to. They told me of what the charge would be and there were no surprises. I find their charges to be in line with what other companies charge, plus it was a Sunday afternoon. They are very customer service oriented and we would call them again if needed. Bill Higgins
Area Marietta, GA
Cost Less than $250
Date April 2017
Posted: 4/09/2017 • Link to this review
I contacted Marietta Wrecker Service to tow my truck after a recent ice storm. I was charged $125 by the driver to simply pull the truck onto the road (no towing was involved) I called the next day to ask about the charge and was told it was $85. I asked why I was overcharged and was told that only the owner, Chris could issue credit for the overcharge. I have now contacted them a total of 5 times and left 3 voice mails for Chris directly with no response. Unprofessional, poor service. I will not be using them again.
Posted: 2/22/2014 • Link to this review
AWFUL. After showing up over an hour late, the driver left my emergency brake on while towing my car which broke my brake and damanged two of my tires beyond drivability. One was so bad the metal was showing through. My car was twice as expensive to fix because of some incompetent man who treated me like an irresponsible driver who didn't know any better than to check tires and brakes regularly.
Posted: 8/20/2012 • Link to this review
My car broke down and I called Marietta Wrecker and Cameron was there within minutes! He was so helpful and knowledgeable and really turned a bad situation into a good experience. Definitely recommend this company!!
Posted: 7/27/2009 • Link to this review
I needed to move acollector car from one home to another. The driver arrived at the set time and was very attentive to my concerns. He was very careful, thorough and professional. I will use MWS again and recommend them as well.
Posted: 5/06/2009 • Link to this review
Although we didn't use Marietta Wrecker, their customer service would be the reason why we would use this company. Chris was very knowledgable and actually returned our call. They helped us figure out the problem on our own. Thank you!
Posted: 12/26/2008 • Link to this review
Chris W. with Marietta Wrecker saved the day! Two trucks were stuck in the mud on Christmas Day. Not only did he deliver excellent customer service, but he came out himself and took care of the problem. Definitely a professional! Would recommend him to others. Thanks Chris!
Posted: 12/25/2008 • Last edited: 12/26/2008 • Link to this review
There's a reason why Marietta Wrecker calls themselves The Professionals. My car broke down on the side of the Interstate. I called Marietta Wrecker and spoke to a very courteous woman that took down my information. Within 30 minutes the tow truck was there. Like the woman on the phone, the driver was polite and answered all the questions I had. Thank you Marietta Wrecker for making a bad situation a little better!
Posted: 8/11/2008 • Link to this review
These guys really care about what they do. It's refreshing to work with a family owned company in this age of large corporations with poor customer service.
Posted: 8/06/2008 • Last edited: 10/16/2010 • Link to this review
I had a breakdown one evening and called in for a tow the next morning. I was assured by the night operator that i would get a call first thing in the morning (approx 8.30a) I explained that I had to go out of town and it was imperative that I get the call early. I was not left with a good feeling when I called so I additionally called AAA. AAA showed up at 8.35a and towed the car. Marietta Wrecker did not even call back till after 11a.
Posted: 3/18/2008 • Link to this review
I regret that this has been your experience with Marietta Wrecker Service. As long time members of the Marietta community, we strive to deliver prompt and courteous customer service to every customer we receive a call from. Please call our office and ask to speak to Dawn Webb so that I may get more information regarding this issue and work to rectify the situation.
Marietta Wrecker Service is always their to help. Getting a tow is always frustrating, but MWS always picks up my spirits with their professional and friendly service. I hope I do not need you again, but if I do; You are on my speed dial. Thanks MWS
Posted: 1/16/2008 • Link to this review
The guys at Marietta Wrecker and so friendly and helpful. I think they would stop and let me pick up groceries on the way if I asked. Highly recommend them when you need a wrecker service!
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review
I have been using Marietta wrecker for well over 10 years and they are the best. Family owned and operated makes a difference. I manage a large body shop and Marietta Wrecker is the only wrecker service we use. You won't go wrong with Marietta.
Posted: 10/10/2007 • Last edited: 1/02/2008 • Link to this review
Marietta Wrecker Service is pleased to know that our customers are as loyal as you have been. Our relationships with our customers are extremely important us and we would not be here if it was not for customers like you. Thank you for posting a review. H. Edens
* 24-Hour Service Available