Marks and Morgan at The Oaks Mall in Gainesville is the worst jewelry store ever! My fiance proposed and I was so happy with my beautiful ring until I looked at the inside. It was engraved with somebody else name! My fiance got so upset. We went there and all the manager said was sorry and he gave us another one which we sent the same day to get it resize. The day we picked up the ring (by the way the resizing job was not the best) we looked at wedding bands. The manager insisted on one saying that this particular band was the one for my ring eventhough it looked terrible because it was bigger than the ring and of course more expensive. We kept looking and I tried one that looked perfect with my ring and we decided to put in in layaway (this one was cheaper, what a coincidence). The girl gave us the final price and we put a deposit. The day we went to pay the rest and pick up the band they insisted that it wasn't the final price (the one they wrote on our receipt) that I owed more. When I looked at the ring it looked nothing like the one I tried on. It looked bigger than my engagement ring and it was more expensive. It turns out that they were trying to sell me a more expensive aniversary band instead of the wedding band I had tried on. We requested a refund of the deposit and left without even looking at more bands. Please don't go to Marks and Morgan at The Oaks Mall.
Posted: 6/08/2012 • Link to this review
When I got married, this is where my rings came from. I have been married for close to 4 years, and this is still my store to shop. The manager is excellent, and he always greets you with a smile. The great thing about the manager is, is remembers who you are. My husband shops here all the time.
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review