I give an F- for customer service. Be prepared to have to work hard (as a customer no less) for this business. Two bad experiences in 3 years has me steering clear. 3 years ago they would not write me a contents policy b/c I lived in a home. I already had homeowners for the structure and only wanted a contents policy, they said "no". I went elsewhere and easily was given coverage. I recently had an outstanding balance in error. I did not own the vehicles they said they were providing coverage for during the policy period. Delilah told me that I should have called them. I didn't find it necessary b/c I chose not to renew the old policy (knowing I would not own the automobiles), I thought that would be sufficient. According to them I was wrong. I was repetedly told "you should have called us and told us" & "I wish you would have called us, it was 3 months ago" I have always been wrong to this agency. There entire staff needs to take basic customer service training courses and quit putting the customer in the wrong.
Posted: 3/17/2010 • Link to this review