We decided to go back to Mattress Firm to see if they would work with us about the hated Tempurpedic mattress. Angela, the district manager, bent over backwards to make sure we were happy. Although we never were able to "trade down", we were able to get a comparable Sleep to Live mattress. We did not have to pay the exchange fee, nor did we have to pay a delivery fee. We received the new mattress the very next day and are extremely happy with it. She even threw in a few pillows to bring the cost up to our original price. Next time, I will definitely read over the two page, fine-print contract in full. I am grateful, however, that Mattress Firm did really try to remedy the situation.
Posted: 6/18/2010 • Last edited: 8/02/2010 • Link to this review