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have been refused service because they told me I had been abusive which is not true. I love my dream car I dont love the service and attitude and I am tired of this dealership bullying me I have complained to Mercedes Benz USA numerous times about the lack of communication the dealership has provided to me. They have refused service amenities such as shuttle service, loaner cars etc. I love the fact that the dealership is a mile and half from my house and in my neighborhood This was where I purchased my dream car and they have destroyed my dreams The service advisors have refused to communicate to me about what service has been done to my vehicle and what upcoming services are needed upon checkout. The service advisor advised services such as tires which I bought less than a year ago and never advised me when I needed a new car key that this was a final sale upon placement of order. When I asked for assistance in getting the text feature of activated the service advisor refused to assist me and stated that the technicians told him that this feature was not available on my car when it was. The receptionist in scheduling a service appointment are not friendly and accommodating to a person's schedule. This dealership takes advantage of the fact that I am a single female driver and I have spent over 100,000 in service and new vehicles over the last 2 years with this dealership and are not understanding of their customers.
Posted: 9/20/2015 • Link to this review