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We had our heating unit looked at a few months ago and was told we needed a part that would cost almost $500. When Steve from Metro Heating and Air came out today, he realized the problem was much more simple and fixed it for the price of a service call!!! Thank you so much Steve! We will definitely be calling you again and referring Metro Heating and Air to our friends.
Posted: 10/15/2007 • Last edited: 6/07/2008 • Link to this review
I called on Monday and Steve was ready to come out that afternoon, but I had to wait until Thursday to be at home. Steve called me before he arrived and was very helpful from checking the filter, replacing it, and checking the outside unit. We had some weird damage to our unit which was probably caused by the previous owner's dog. Steve could have told me it was the problem with our unit and tried to "fix" it, but he was very honest and just added the needed freon. We will definitely call him again in the future if we have servicing needs and recommend him to all of our friends.
Posted: 10/11/2007 • Last edited: 1/02/2008 • Link to this review
I recently had Metro replace my air handler and blower. I could not be more pleased with the result. Steve is very knowledgable and straightforward, not to mention personable. His price was the most competitive and they were even willing to come out on Sunday to get the work completed. I have and will continue to recommend Metro and Steve to everyone I know.
Posted: 10/02/2007 • Last edited: 1/02/2008 • Link to this review
Metro Heating & Air, Inc. (specifically, Steve, the contractor we've worked with) is extremely helpful. We found Metro Heating & Air on Kudzu.com the first time our air conditioning unit failed (the reason being our 95lb German Shepard chewed through some wiring/plumbing). Steve came out and not only fixed the problem, but was honest about cost, and efficient with time...he also helped us fix the lock to our gate (a totally unrelated problem). I just recently had to call him back (the German chewed through the wiring again - two months later), and he walked me through rewiring the unit OVER THE PHONE! Which means Metro Heating & Air, Inc. is a completely caring & honest company. Some other company could have charged us a bundle for what really was a quick fix. THANK YOU Steve!
Posted: 9/24/2007 • Last edited: 1/02/2008 • Link to this review
I called and the tech said he could be there next day after lunch and he would call before comoing out. No call and never showed up. I ended up calling another HVAC company.
Posted: 9/12/2007 • Last edited: 6/07/2008 • Link to this review
I moved into a new house (new to me) and wouldn't you know the first week realized BOTH air units were not functioning. I used Kudzu to find Metro and was very pleased. Steve clearly knows his business and is an expert. He went behind another local competitor's less than satisfactory work and diagnosed and replaced with new equipment and repaired for a fair price. He is busy probably because others recognize his service and value, but he gets the job done. I recommend without hesitation.
Posted: 8/23/2007 • Last edited: 1/02/2008 • Link to this review
The air conditioning stopped working in my house at the height of the heat wave that recently hit Atlanta. These guys were great...he got there on one day's notice and really took the time to explain exactly what was wrong with the unit. He was professional and very thorough and got us up and running for a very affordable price. If you need to get your AC fixed, this is the place to call. Thanks Steven!
Posted: 8/20/2007 • Last edited: 1/02/2008 • Link to this review
I knew we were living on borrowed time with our 19 year old A/C. Naturally it went out during the heat wave. I called Steve who was responsive and friendly in spite of working crazy hours during what had to be his busiest time of the year! His crew came out within two days and installed a new compressor and coil for a great price. Steve personally came by to make sure everything was done to his quality standards and to make sure we were happy. If you need a new A/C or furnace, Steve at Metro Heating & Air is the guy to call!
Posted: 8/14/2007 • Last edited: 1/02/2008 • Link to this review
Job done quickly & reasonably. I called around 10am, Steve was by around 2:30pm (despite lots of A/C problems in this crazy 100-degree spell) & done by 3:30. Same day! Looked to make sure everything else was working as well. Nice guy to boot.
Posted: 8/13/2007 • Last edited: 1/02/2008 • Link to this review
one man show that seems to have major hangups. go somewhere else. He did not call back or show up as promised and when he did he seemed more than a little off.
Posted: 8/10/2007 • Last edited: 4/27/2010 • Link to this review
Arter I'd moved into a newly renovated home, I discovered that my AC didn't blow cold. The first HVAC service I called took one look and said my system was too small and would have to be replaced. Devastated, I called Metro Heating & Air for a second opinion. Steve came out the same day I called and had it working great in little over an hour. And the cost didn't break the bank. I recommend Metro Heating & Air to everyone.
Posted: 8/08/2007 • Last edited: 1/02/2008 • Link to this review
We were hours away from closing on our home and wanted the HVAC checked, because it was blowing a little warm. Steve came out, cleaned up the system (which didn't seem to have been touched by the previous owners), added some freon and we were in business. He also managed to spot a water leak in our crawl space that we hadn't noticed before. Thanks for the great service, Metro.
Posted: 8/02/2007 • Last edited: 1/02/2008 • Link to this review
My HVAC unit in my basement stopped working. I was talking to a guy I knew about getting someone out to look at it. He knew about Metro Heating & Air b/c they were installing a new unit at his house. I gave them a call and he had my unit fixed the very next day. The kicker is that he went out of his way to check and verify that the part that broke was covered under warranty. He than went and picked the part up and installed the very same day. I highly recommend Metro for your HVAC needs!
Posted: 7/31/2007 • Last edited: 1/02/2008 • Link to this review
I contacted this company based on reviews found here. The initial visit went well and the tech informed me that I needed to defrost my system before he could add coolant. He said he would return the next morning since he had a gig on Wesly Chapel. However the second visit never took place because the tech never showed up. I called the tech directly and Metro Heating and air. 1 hour later I received a call from the tech informing me that he was ill and maybe able to come in the evening. Once bitten twice shy. I called another vendor who arrived promptly and fixed my problem in under an hour. Communication is essential in all business dealings. By not informing me or providing me with alternative to a time that Metro Heating and Air set, trashed any credibility.
Posted: 7/27/2007 • Last edited: 6/07/2008 • Link to this review
Sorry! I wasn't aware of this until I saw your review. The tech kept us in the dark. If he would of told me I would of come my self. If you call again we will make it up to you. Thank you anyways for the the 3 stars even though we didn't deserve them... Steve