I am not happy with my purchase. The logs insert is too big for my fireplace. I should have bought a smaller set of logs and you should have helped me pick out the best solution for my fireplace. I also don't understand why I am being charged for items that were never left with me. I did not receive a 10# bag of lava rock. I was not given the box or the package of embers I was not given instructions. The man who installed it was strange. He would not talk to me and left without saying much at all. This is my first fireplace and I'm not happy.
Posted: 4/15/2015 • Link to this review
I called Metro House of Fire to service our gas fireplace. Tod was right on time. He fixed the fireplace and did not try to sell me anything. There were no hidden fees. He needed to order a part for me, but his co-worker had it with him and came by three hours later to install it. I thought it would be at least another week or so before we would get the part. I was so pleased with their service and professionalism!
Posted: 10/30/2013 • Link to this review
I was very, very interested in buying a wood stove. They sent someone out to give me an estimate on installation. Tried to give them a down payment on the stove. Never heard back from them even after several calls. And they have the nerve to mail me advertisements for gas grills.
Posted: 12/29/2009 • Last edited: 1/04/2010 • Link to this review
What ever happened to customer service? When I arrived at the store they had a sign on the door stating they would be returning 5 minutes previous to the current time. As I walked back to my car a car pulled in, so I waited assuming it may be an employee. He got out of his car with his lunch and asked me "what I wanted". How is that for first impressions? Even after entering the store it seemed as though I was really inconveniencing him to take the time to show me a set of gas logs. After asking several questions and being given rather abrupt answers I decided to spend my money elsewhere.
Posted: 11/03/2009 • Link to this review