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I had my roof replaced in October 2009 due to age and leaks around the fireplace. At first everything seemed OK but within a couple of months the area at the fireplace was leaking again and I have a NEW LEAK at one of the roof vents. I have left messages with Metro Roof but am getting no satisfaction. I am angry that I will have to pay someone else to fix a problem that shouldn't cost me a thing.
Posted: 11/30/2010 • Link to this review
A year ago, great service from Metro Roof Solutions. Twelve months later, poor to non-existent communication, schedules apparantly mean nothing, quality wasn't the same, and worst of all, now that the work was done wrong, I can't get in touch with them to come back and do it right. Not sure what happened here, but stay away until they get their act together again!
Posted: 4/12/2010 • Link to this review
DO NOT USE THIS COMPANY - The service was horrible, there was no respect for timing. The guy promised it would be finished in one day and it took six days. His crew sat in the back yard in our lawn chairs drinking and eating everytime we looked outside. He then wanted more insurance money so he assured us he could do the gutters. Our gutters are not falling off our house and there is water in our basement due to it. If I could post a piture of the joke of a job that him and his team did I would.
Posted: 1/05/2010 • Link to this review
I called this guy a couple of weeks ago to come out and give me an estimate on some roof leak damage inside my home, he couldn't come out for a couple of days and wanted to charge me between $300-$500 to put a tarp over my roof. He was prompt when he did come out, however, he stated that he would send me an estimate via email, it has been over 2 weeks and I have never received the email nor have I ever received a phone call from this guy. He gave me horrible service and I would not recommend him to my worst enemy.
Posted: 10/06/2009 • Link to this review
We recently had our roof replaced due to hail damage. Metro Roof Solution did a great job could not have asked for better. From the start when they work with our insurance company and us to the end. The roof looks great and the clean up was wonderful. They ended the day by using a magnet to get up any hidden nails. In one day the job was complete. With no hassle and with No cost to us nothing. They did the job for what our company paid with others I would have been out of pocket and do not think I would have received the same high quality professional job from the other companies. I would highly recommend Metro Roof Solutions.
Posted: 3/20/2009 • Link to this review
We had to have our 18 year old roof replaced. We picked Metro Roof Solutions after interviewing several well rated roofing companies. Steve Wilson's crew did a good job, addressed all concerns, did well cleaning up, even helped with removing a squirrel. Our job included total roof replacement, new flashing and soffit, rotten wood repair, and a chimney cap. All were done to our satisfaction.
Posted: 9/06/2007 • Last edited: 1/02/2008 • Link to this review
Metro Roof Solutions fixed my lost shingles immediately. No waiting 24 hours for an estimator to call me to set up an appt. Repair was professionally and promptly completed. I would recommend Metro Roof Solutions to anyone in the Snellville/Loganville area.
Posted: 6/04/2007 • Last edited: 3/11/2009 • Link to this review
We had our roof leak "fixed" by 3 different companies. Always continued to leak with hard rain. Metro was the only company able to locate the problem (flashing) and fix it. It has been 4 months and no leak! Excellent service, price and workmanship.
Posted: 5/18/2007 • Last edited: 1/02/2008 • Link to this review
Although delayed 2 days by weather, Steven came and did an excellent job. The work was completed as promised. and they did a great job cleaning up. I was impressed by the quality of the work, and the price was just what they quoted. I would highly recommend them.
Posted: 5/05/2007 • Last edited: 1/02/2008 • Link to this review
I have used them for a repair on my rental house. I had several others try to repair this problem with no luck. After one try I never had it leak again. So when I needed my personal house roofed I called Steven at Metro Roof Solution. He did a great job on my house. Gave me a fair price and a great roof. They did it in a timely manner and did a great clean up. Steven definetly knows the business. He explained everything to me and I realy appreciated that. I do recommend him to anyone that needs a roofer. Great with whole roofs and repairs. Also gives a warranty on all his work and gave me a copy of his insurance when I asked for it.
Posted: 2/02/2007 • Last edited: 1/02/2008 • Link to this review
We called several company around town, Metro Roof Solutions provided us with affordable roof repair solutions! Steven returned my phone call quickly, very professional and friendly from quoting the job to the job completion. He gave us an itemized detail list of what need to be done for our roof repair in his quote. He came early in the morning and finished the job in one day. He fixed the roof leakage, replaced all new vent pipes, new neoprene flashings, using new shingles and Weather Watch water and ice shield - etc. He also warranties his workmanship for one year. We are very happy with his work! Highly recommended! In September 2007, again, Steven lead his team and did a fantastic job on our other property roof leak repair with affordable pricing. Thank you so much Steven!!! Great job!!!
Posted: 10/13/2006 • Last edited: 1/02/2008 • Link to this review
I just had a whole roof and gutters with gaurds put on my house. We were happy with the whole process. Getting a quote was fast and easy. The work was done on time and the finished product is great. We love our new roof and gutters. The price was also in line. It was the second lowest estimate, we had 2 higher. The one that provided the lowest did not seem to be very knowledgeable when we asked questions, or maybe they did not want to take the time with us. metro Roof Solutions salesman answered all our questions and we thought he was very knowledgeable. We are ver glad we chose Metro Roof Solutions for this project. We highly recommend them and would use them again.
Posted: 9/26/2006 • Last edited: 1/02/2008 • Link to this review
I called 3 companies to do an estimate on my roof. Metro Roof Solution was in the middle for price. One was lower but was 2 days late coming out for the estimate. The higher one in price was also a day later than promised. Only the salesman for Metro Roof Solution gave me the time at my house to answer all the questions I had. The others seemed rushed and that I was a bother because I had questions regauding new sky lights and changing my ventilation. Metro Roof solutions explained everything to me. He E-mailed me a proposal the same day. He came back and presented me color samples. Once we chose a color they started the work when promised. Everything looks great and my nieghbors have told me that I now have the best looking roof in our subdivision. Would highly recommed them.
Posted: 9/05/2006 • Last edited: 1/02/2008 • Link to this review