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Displaying 61-75 of 85
Does great work and willing to go the extra mile to make sure things are just right--willing to work around schedule. trustworthy and efficient with time.
Posted: 5/04/2010 • Last edited: 6/09/2013 • Link to this review
I called Monroe Heating and Air because my AC was not working. I was very pleased that Omar was able to come at 8:00 at night. He was very thorough and explained everything he did. He also made recommendations that would keep my AC unit running efficiently in the future. He was professional and courteous as well as very detailed in his inspection and solution to my AC problems. I have already set up future maintenance appointments with Omar and I am very pleased with his work.
Posted: 4/30/2010 • Link to this review
I recently had to have work done on my a/c system due to storm damage. Called Monroe Heating & Air Inc. for an estimate. They came right over, educated me in the workings of my system and why I needed to upgrade from Omar who loves what he does and wants you to be satisfied with his service. Omar showed me a system that met my home and financial requirements. He & his helper showed up on time & installed my new more efficient system in one day. He included at no additional cost items that other companies would nickel and dime you on for free. They were neat,very professional and informative. My questions were answered to my satisfaction and I never was made to feel that I was a bother. I got the feeling they were installing the system in their own home by the way they care about the small details. Their professionalism & commitment to the trade is genuine. When you find a company with all these attributes you stick with them. I've found "The HVAC Company" for all my future needs. I would highly recommend Monroe Heating and Air Inc. to all my family, friends and anyone who wants to get service over & above the others. A throwback to the days when a company actually worked for your business!!!!!
Posted: 4/24/2010 • Link to this review
I am very happy with the service Monroe Heating and air conditioning, Inc provided me. My ac unit was stolen from outside my home and I needed it replaced fast. I called Monroe and Omar came right out to evaluate my needs and give an estimate. I didn't just except his quote I shopped around, but after considering the warranty and quality of the unit Monroe was the best. He was very professional and efficient. I was fearful of my unit being stolen so Omar coordinated a cage being installed over the unit the moment it was put in place. That really set my mind at ease. I had a second unit connected to the lower level of my home that I'd tried switching to a digital thermostat however it never responded. Upon troubleshooting he found that I'd fried my transformer. He had one on the van and was able to install it on the spot for a minimal fee.
Posted: 4/16/2010 • Link to this review
Super quick service- was at our house in under 45 min- fixed our AC, and even came back when our dog ate the wire- AGAIN!You won't be disappointed. Good pricing-We'll certainly use Monroe Heating and AC in the future.
Posted: 4/06/2010 • Link to this review
I hired Monroe Heating & Air Conditioning to install a new furnace and outside condenser unit at my home. Upon my initial consultation, I immediately noticed that Omar is clean and well-mannered. He is also dependable. He shows up when he is supposed to show up and does what he says he is going to do. Omar and his helper performed a lot of extras during the installation process that others probably would not have. His work is very crisp, and neat. It has a quality to it that can only be achieved by someone with a wealth of HVAC knowledge and experience. Omar worked with me on the pricing and payment plan. He is readily available to answer questions and responds quickly to problems and issues. Heck, they even cleaned-up behind themselves. He even gave me a company T-shirt. No regrets here - Nope, not one.
Posted: 3/23/2010 • Link to this review
Monroe is my "go-to" company. Always shows up as promised and goes the extra mile to make sure that everything is done correctly...even if it means doing extra work or spending extra time. He has a great work ethic and will never take advantage of a customer (I have had bad experiences with other HVAC guys). On top of it all, he spends the time to explain/educate on what the problem is and how to prevent it in the future. I use Monroe at all of my businesses and at my home.
Posted: 1/05/2010 • Link to this review
The Top 3 Reasons why I highly recommend using Monroe. 1. He showed up when he said he would show up. 2. He does great work at an exceptional value 3. He backs up his work and is more than willing to talk to you if you have questions after the fact. Omar is one of the few guys out there today who takes pride in his work and is good for his word. I highly recommend anyone with a heating or air conditioning issue to call him.
Posted: 1/05/2010 • Link to this review
The best customer service I have ever experienced. Returns calls promptly, shows up on time & when expected. Says what he means & means what he says. Great follow up, too. Threw in some 'extras', such as a free case of filters & Honeywell programmable thermostat. Finished installing air conditioning unit & furnace in one day. When researching, Consumer reports recommended using a NATE certified technician. Omar voluntarily showed proof - of not only his NATE certification - but also his contractor license, insurance coverage & a list of references. I randomly selected 2 references & they both seemed very pleased with the service that they received. Per website: furnacecompare.com, the professionals were posting that a good installer is more critical than the brand of unit selected. I would recommend Monroe Heating & Air to family & friends.
Posted: 11/20/2009 • Link to this review
Omar was very professional, accommodating, and has great resources to get the job done right. Price was the best I could find and he worked with me to do the job the way I wanted it done...Perfectly!
Posted: 10/14/2009 • Link to this review
Omar is my HVAC guy from now on. Others need not apply. Bought a condensor 2 months before....ouch, but had no choice. Had a leak from unit because I did'nt take his recommendation 2 months earlier. Showed up at 9pm after ending his day, and did'nt charge a upcharge or anything. Omar is focused on customer service. Give him a call! Shawn
Posted: 7/24/2009 • Link to this review
Omar and his crew did a great job of replacing our entire HVAC system. He came by on Monday to give us a very reasonable quote and everything was done by Tuesday afternoon! They hauled off all the old stuff and left our place looking better than ever. I would definitely recommend him to all my neighbors.
Posted: 6/13/2009 • Link to this review
Omar is the best! He quickly determined what my problem was and fixed it. He even gave suggestions to help improve my heating ststem. I would definitely use his services again!!!!!!!!!!!
Posted: 6/04/2009 • Last edited: 6/05/2009 • Link to this review
I recently purchased two furnace and air conditioning units for my new home. I've had them for about two weeks now and I'm in love. The units are quiet, and put out enough cold air to keep my highly inefficient rehab home cool while my contractors and I work. Since the purchase of my new units I have received calls to ensure that I'm satisfied with my purchase and had numerous questions answered by the technician about the specifications and upkeep of my units. The units were my first major purchase for my new home and I was extremely nervous about how stressful it would be to deal with learning how to operate, care for, and maintain such an expensive piece of equipment, but Monroe Heating & Air put those fears to rest. So far it's the most worry free purchase I've made for the home and I brag on them to close friends and family. I highly recommend Monroe Heating & Air because of the great service, product, and price.
Posted: 6/03/2009 • Last edited: 6/15/2009 • Link to this review