A very professional group! Closing was a breeze. Our loan officer stayed in touch during the entire process and there were no surprises. This group is the one to use when you need a home loan.
Area Atlanta, GA
Cost $250,000 and over
Date December 2017
Posted: 1/16/2018 • Link to this review
We worked with Vann and Sharona, and we had a fantastic experience. The Moore Team gave us the best loan terms and they promised and delivered a smooth, quick clearance to close. They respond immediately to emails (even after hours or on the weekend) and have a convenient uploading portal for sending documents quickly and securely. We appreciated their local knowledge (esp. when it came to requirements for homeowners' insurance), and it was convenient and kind to work with a smaller, local company. Vann brought cookies to the close! Definitely compare Good Faith Estimates among your favorite big banks, but you'll find that the Moore Team is hard to beat - especially when it comes to service.
completed our loan
Area Decatur, GA
Date May 2017
Posted: 6/16/2017 • Link to this review
I contacted the Moore Team after my original lender, a credit union, told me they could not close my loan in anything less than 45 days. I was under contract and had already ordered the inspection, to say I was a wreck would be an understatement. My agent told me to call them immediately and see what they could do! I called and spoke with Vann who worked over Easter weekend to get my preapproval pushed through and get the ball rolling on my loan. The entire team was AMAZING! My questions were answered and the document upload process was a breeze. They didnt require me to sign over my first born (haha good luck on that one, you'd be waiting an eternity) or anything else crazy. I even got a surprise at closing when Mark showed up with a treat to ensure closing went as smooth as the rest of the process! I would 100% recommend Mark and his team to anyone in the Atlanta area! They helped me get through my largest purchase to date without any anxiety or stress from their side.
Process my mortgage loan
Area Atlanta, GA
Cost $15,000 - $19,999
Date April 2016
Posted: 5/10/2016 • Link to this review
The Moore Team did a full court press for us when we got the mortgage for our home. The fact that we were dealing with multiple people meant that we always had SOMEONE who had the answers to our questions and those questions were answered quickly. We easily closed on time even though we had a short time frame for closing.
Area Marietta, GA
Cost $15,000 - $19,999
Date April 2016
Posted: 4/21/2016 • Link to this review
We closed on February 12 and I have literally been thinking about this review ever since - trying to come up with what to write to adequately express my gratitude to The Moore Team (TMT). I'm not sure that I can articulate in words how amazing this group is, except to say I want to shout from the rooftops - USE THEM! THEY ARE THE BEST! YOU WILL NOT FIND A BETTER TEAM OUT THERE! My husband and I have a unique situation and were told 'NO!' by three other mortgage companies before we happened upon The Moore Team. We never dreamed we would have such a difficult time qualifying for a mortgage - until 1 - 2 - 3 mortgage companies told us IT WASN'T POSSIBLE and we would have to wait a year. A friend of a friend recommended TMT and from my first interaction with Mark Vann, I breathed a sigh of relief - I was dealing with honest, professional people. Long story short - they were able to get us qualified and we were 'cleared to close' in less than 30 days from the sellers first accepting our offer. There are so many wonderful things about this group. Communication is key and they are PROS. They kept us completely updated during every step of the process. I was never left wondering what would happen next. Someone was always available to answer my questions (either by phone or e-mail). And they made me feel important. When I would call, they would know who I was. The Moore Team, in our eyes, performed a miracle and we will be FOREVER grateful to them.
Area Acworth, GA
Cost $15,000 - $19,999
Date February 2016
Posted: 4/15/2016 • Link to this review
Very good expiriance with refinancing process, the whole team was very responsive and helpful especially Jeremy . Little over one month from the first phone-call till closing day. Great Team
Refinancing existing loan.
Area Cumming, GA
Cost $1,000 - $2,999
Date March 2016
Posted: 4/01/2016 • Link to this review
My wife and I recently bought our first home and we are in awe of The Moore Team! We can not say enough about Mark, Vann and the ENTIRE team. From the time we started our search through the day of closing they made the process seamless and easy. Yes I said EASY! We heard countless stories of how stressful the loan process would be and to get ready to pull our hair out. Well we both have all of our hair! Not one single second of the loan process while working with The Moore Team was stressful. Everyone we worked with was attentive, professional, courteous, and willing to answer any and all questions day and night. We never felt left in the dark or uninformed. They always took the time needed answering questions so that we truly understood the process and our options. On a regular basis my wife and I sing their praises and recommend them to anyone that will listen. Bottom line is that if you want to have a professional and dedicated team work WITH you during the loan process then look no further than The Moore Team! We will certainly use them in any future mortgage transactions and we will never be able to thank them for all they helped us accomplish and for how much they made us feel secure throughout our first home buying experience. We could not be any happier! Thank you Moore Team!
Cost $250 - $499
Date February 2016
Posted: 3/27/2016 • Link to this review
I just refinanced our primary residence and got both a phenomenal rate and the most excellent customer service. Big thanks to Shelter Mortgage and the Mark Moore Team. Shaved 6 years and TENS OF THOUSANDS OF DOLLARS off of our loan payments. THANK YOU THANK YOU THANK YOU!
Posted: 2/25/2016 • Link to this review
Ran into a hiccup during the closing process and was told that a closing couldn't be done. The Moore Team came in and saved the day. They did what my previous mortgage company said couldn't be done. The Moore Team is fantastic to say the least. I will definitely recommend them to anyone I know in the market.
Posted: 12/17/2015 • Link to this review
This has been one of the easiest experiences with a large purchase I have ever experienced. This is my second home I purchased and The Moore Team has shown me what true customer service is about. I started with a larger company before coming over to Shelter and I lost over 3K dealing with them and the incompetence. They neglected to keep me informed of any updates and cost me money and a home. When I came to Shelter, The Moore Team provided me with any and all information I needed and requested. Someone was always available by phone or email so I never sat wondering where my loan status was. I made a request to close sooner than what our contract was because of my family's living circumstances, and yes I was asking for a miracle. They did let me know they would try to do all they could but would not guarantee it. They were not able to pull of the miracle but they came really close and gave me the heads up. All-in-all this was a wonderful experience for me and my family. If we ever need another mortgage lender Shelter will be my #1 choice!
Posted: 11/30/2015 • Link to this review
Mark Moore and the Moore Team are an exceptional group of people! They made getting my loan an easy and painless process. Their turn around time was quick and they always communicated effectively. Their credit enhancement team helped to get me a better interest rate which ended up saving me $200/month on my mortgage! It doesn't get much better than that!
Posted: 8/10/2015 • Link to this review
In my experience (this is the third property we've purchased), Mark Moore and his team are the most professional, most communicative, most helpful, most EVERYTHING you could want from a mortgage company. Yes, there were tons of documents to submit. Yes there were lots of forms to fill out. That's just the way it is these days. But the Moore Team stayed on top of every single element, carefully guiding us through the entire process, staying on top of each and every need with clear directions and -- most importantly -- absolutely NO surprises. On top of it all, they're some of the nicest people I've had the pleasure to do business with. Do yourself a favor and use these folks. You'll be so glad you did!
Posted: 7/07/2015 • Link to this review
It was a pleasure doing business with The Moore Team from start to finish. They were honest, patient and prepared in every sense of the word, for everything. My calls were always answered and returned the same day. They are my "forever" mortgage company.
Posted: 5/07/2015 • Link to this review
I was a first-time home buyer, and the Moore team was exactly what I needed. They walked me through the process, helped me with every step, and they responded to all of my questions quickly and with very easy-to-understand answers. I recommend them for any situation due to their professionalism, knowledge, courtesy, helpfulness, and prompt replies.
Posted: 12/29/2014 • Link to this review
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