They lied about our delivery date. It took about a month for delivery, and they only arrived with pieces of furniture. When I tried to voice my complaint with the supervisor, he was rude, questioning me about the delivery date on how they delivered in the amount of time promised. He apparently did not know his math because he was incorrect and didn't even apoligize after he realized he was wrong. After the second attempt of getting us the rest of our bedroom set, they show up not with the bedframe we had purchased in the showroom. The delivery guys told us that the manufactor discontinued making the bed frame so they were told to deliver anyway and take a picture of the finished piece, which i thought was strange. When we asked the delivery guys if the frame seemed safe since it was just a piece of plywood that was to hold our bed, they told us that it did not seem safe and other customers they had delivered to earlier in the day with the same frame refused the frame. After so many lies and all the frustration, we called Mor to get a refund since they did not deliver the product promised. Once again the manager was rude, asking us why we wanted a refund when they delivered. I had to explain the reason why I did not feel the frame was safe. They finally agreed to give me my refund and stated it would take 15days for me to get my money back. I'm going on a week now, still have no money back, and still sleeping on the floor as we have no bed frame. Horrible experience.
Posted: 4/18/2010 • Link to this review
A month after purchase chairs started breaking,sent me the parts but never came to fix it so i had to do it my self,extended service plan was useless,still have chairs breaking and table surface messed up.paid $1200 One I bought at K-mart 10 years ago still better then mor`s thats only year old.Stay away
Posted: 3/04/2009 • Link to this review
Mor Furniture is the only place I will shop here in the Valley. I have furnished most of my house with their furniture and am still going. I recommend them to all my friends
Posted: 11/01/2006 • Last edited: 1/02/2008 • Link to this review
Upon entering the store one feels uncomfortable the sale's personal don't seem to let one browse. However the furniture is excellent you can also catch great merchandise in the clearance section.
Posted: 10/19/2006 • Last edited: 1/02/2008 • Link to this review