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New to the area and needed a new repair shop. Found them based on excellent reviews on Kudzu and Yelp. They completed a synthetic oil blend oil change & replaced windshield wipers on my '07 Toyota Avalon. Service was professional, punctual and most of all an excellent price. The same services were done by a previous in-town repair shop for $70 more. I needed to work while I waited and they provide you with a complimentary card to get coffee at Rev coffee shop across the street. I was able to work in a comfortable environment using their WIFI. Highly recommend using these guys for fair prices and an honest diagnosis. Glad I found them!
Posted: 5/12/2014 • Last edited: 6/03/2015 • Link to this review
Found these guys online. Very knowledgeable about my vehicle (mk 1 Audi TT Quattro) and, particularly when compared with a dealership, reasonably priced. As a car guy, I especially appreciated their time and patience with my many questions and callbacks. Several weeks out from a fairly major service (timing belt), my car's running great and I plan to use this shop for all my future service. Thanks, M.I.!
Posted: 3/21/2013 • Last edited: 6/03/2015 • Link to this review
Tony makes you laugh, Walter explains things so an average person can understand, Jeff works magic in an engine, Boo greets and begs, and everyone does his job professionally. I only trust Motorcars with my Bug.
Posted: 11/20/2012 • Last edited: 6/03/2015 • Link to this review
They truly provide quality service from the initial discussion of your problem, though the service work, and the explanation afterwards. They do the right work with the right parts and stand behind what they do. Nice to find an auto service company that you can honestly trust to do the right thing.
Posted: 10/27/2012 • Link to this review
Had a engine warning + hesitation problem with our 2007 Lexus ES350 but were afraid to go to dealer because of $$$. Tony did code check and saw misfire messages, and did a test drive without noticing problem. Reset codes and switched suspect part and asked us to drive car, and if problem occurred, immediately come back for free code read. Problem came back and he detected bad ignition coil and fixed that for $125. Very fair. Very good communications with customer! They are now our service people!
Posted: 10/24/2012 • Link to this review
At first I thought this place was great, even though they charged more than average mechanics. However, I found them to be inconsistent. They did a great job with my first car. So I went back a couple months later with my 2nd car, which they did a so-so job with (maybe because I paid with a coupon?). Also, if you're a minority you might get treated differently. That's the general feeling I got.
Posted: 8/27/2012 • Last edited: 10/17/2013 • Link to this review
I am sorry that you had a less than desirable experience on your last visit.
We stand behind our work with a 2 year/24,000 mile warranty. If you are having a problem or have any concern following a repair at our shop, you need only contact us with specific information. We also do a follow up call to make sure everything was done to your satisfaction.
We offer various promotions to our customers throughout the year to gain new business.
There is no difference in the quality of service delivered, no matter the method of payment or whether a coupon is used. If there are any problems we want to know so that we may correct them.
After taking my VW Passatt to 2 dealerships and 2 local repair shops and being told something different everywhere I went...Motorcars was recommended. Hooray! They figured it out and fixed the car for much less than a dealership. And they called to follow up and be sure it was running smoothly! I wont go anywhere else with my vw!
Posted: 7/22/2011 • Link to this review
I could not recommend Tony and his team at Motorcars International more strongly. He consistantly went over and above to be sure that my Audi was well maintained. I have the highest regard for their expertise and willingness to work with their clients. He was only just a phone call away are always eager to help. We will not go any where else, ever!
Posted: 5/26/2011 • Link to this review
Tony did a remarkable job explaining the process, the timeline and the cost to repair. He offered a number of solutions and answered every one of my many questions. As someone is out of his element with auto repair, I felt very comfortable with this company.
Posted: 2/09/2011 • Link to this review
Tony it was a pleasure to have someone knowledgeable answering the phone no wasted time and no menus. I had a question about my S60 Volvo with Tony's advise I will let it run a little and see what happens. It seems I am limited to the dealer for my issue. Nice to have someone straight forward tell you the truth. I will make sure I bring my other Volvo cars for service.
Posted: 12/02/2010 • Last edited: 12/15/2010 • Link to this review
I own a 1999 Lexus ES300 and I needed the valve gaskets replaced. For the past 10 years I've been taking my car to the Lexus dealership for service but started realizing that I could get my car serviced elsewhere for a better price. Since my car is older, expensive parts are having to be replaced so it pays to shop around. I called a few places and found that Motorcars had the best price for my valve cover gaskets and after reading the reviews I was comfortable giving them a try. Walter quoted me $375 over the phone to replace the VCG. After talking to Tony in the shop, he told me the price was $520. I told him what Walter quoted me and he said it was misquoted, but since it was their mistake, he would honor that price. That really meant a lot to me that they would stand by their word. I went ahead and got a few other services done while I was there. Even changing my spark plugs was half the price of what Lexus would have charged me. These guys are honest and trustworthy and an incredible value. I highly recommend them!
Posted: 11/10/2010 • Link to this review
Shop looks great; Tony and Walter are knowledgeable. The first time I brought my car in everything was smooth, job well done. A few months later I bring my car back with a new problem and I explain what I think the problem is (driveshaft flex disc). I'm told the problem is actually a rubber seal where the driveshaft meets the differential. They replace the seal and return my car. The problem (driveshaft vibration) has not gone away so I call them back. They state they didn't experience any vibration under my stated conditions and offer to have the mechanic ride along with me to see if I can replicate the problem. I take time off work to do this, he feels the vibration when I drive, takes the car back and replaces the flex disc which was in fact in need of replacement. I'm sure the rubber differential seal was in need of replacement; but I can't believe they didn't even visually inspect the flex disc the first time they had the car apart. There's nothing worse than having to return multiple times to a repair shop or any business for that matter. They also tried to charge me for disassembly labor on the return trip which I feel was unfair as both parts should have been replaced the first time. I know a decent bit about car repair; if I had known nothing I would have been taken advantage of. I won't be back and had to unrecommend them to a friend with another BMW.
Posted: 6/23/2010 • Last edited: 10/17/2013 • Link to this review
Short version of my story: Brought my car into Motorcars for a rear main seal replacement. After the service was complete my car began shifting very hard. I returned to motorcars, and had them take a look at it. They told me they couldn't find the problem and I would need to bring it to a Honda dealer. Brought it to the Honda dealer, who told me the problem was cracked motor mounts. Brought it to a third mechanic, who told me the motor mounts were cracked, but the transmission also had other problems. Had the motor mounts replaced, and transmission is still not any better. According to Motorcars nothing they did could have caused the problem, and I will give them the benefit of the doubt and say it could be an idiosyncrasy, but I still don't have an answer as to what is wrong with my car, or what caused it. Tony and Walter were always polite and professional with me, and when I posted my negative review contacted me within an hour to attempt to correct the situation which I greatly appreciate.
Posted: 5/18/2010 • Last edited: 6/02/2010 • Link to this review
Tony and Walter, your response regarding last week, There were no threats made it's too easy to leave and make another choice. ONE THING YOU FAILED TO STRESS WAS THAT I CALLED YOU ON MY WAY. YOU HAD AMPLE TIME TO LET ME KNOW THAT YOUR OTHER CUSTOMER WAS SITTING AT THE COFFEE SHOP AND THEY WOULD BE FINISHED FIRST. After all, my appointment was scheduled weeks prior and I did not want or expect to "go ahead" of anyone. I did ask that you take three seconds and hook the computer up so that I would know whether it was any all day job or not. By the way, I always continued to come to your facility only because of Jeff your mechanic and not you. He holds your business together and what is so sad is he is not allowed to speak unless he is told to. Wonder how he is treated?
Posted: 5/07/2010 • Last edited: 10/17/2013 • Link to this review
The customer states that she has been client for 12-15 years (true). She then implies that she has been treated with "the utmost lack of respect". The absurdity of the statement is obvious; an unhappy customer does not continue to do business with the source of her displeasure for over a decade.
The incident that precipitated this complaint involved the customer arriving for her appointment and demanding that her car be looked at immediately even though all technicians were engaged at the time with earlier arrivals. As it happened on this particular day, the other cars were "wait" rather than "drop-off" repairs. There was no ethical or fair way to pull a tech off an earlier arrival to accommodate the later customer; all had appointments (which are made for a particular day, not time slot). We gave her the choice of waiting, a rental car or to come back at a later time.
This customer persisted in her demands that we have her preferred tech stop what he was doing and immediately see to her car. We repeated that this was not possible. When she finally realized that continued badgering would not achieve her goal, she switched to threats, stating that she "could bring you down".
It is our policy to treat all customers equally; however, a threat demanding that we satisfy the petulant demands of one customer at the direct expense of another is not acceptable. Our loyal customer base has been built over many years because we consistently try to "do the right thing". We will continue to do so.