Dr. Gregory Landau, D.C. and Mountain Vista Health & Wellness Center provide professional chiropractic services to the Scottsdale area and surrounding communities. Service offerings focus on providing relief from acute and chronic pain, increased mobility and function, as well as long-term wellness care to individuals and families of all ages.
We were 4 minutes late to an apt due to traffic and they wouldn't let us see the Dr. The next patient got our slot yet wouldn't give us that patients slot for some reason. Made us come back an hour later and then THEY were 23 minutes late getting us to see the Dr. The customer service person was Kay Bennet and I told her she was being rude to us and reminded her that she works for a business and I was her customer and the customer is always right she replied very snotty with What was that, oh, can you write that down on our suggestion card. Most unprofessional experience I've ever run into and this is a place where their entire business is about service and helping people (as they are a wellness business). What's worse is that my wife was in tears the entire time (was her apt) and this is a place that should be sensitive to upset people (it's a wellness center) and yet they didn't care one bit. If you are 1 minute late you are a no show. Of course, nowhere do they tell you this policy ahead of time (and we've never once been late before). When we finally saw the Dr later that day I told the Dr that her staff was rude and the Dr didn't want to get involved. While waiting, other patients gave remarks like: this place is always like that and always late. Avoid!
Posted: 3/24/2012 • Link to this review