HORRIBLE CUSTOMER SERVICE!!!!! We had an appointment for over 2 weeks for 2 movers and a truck. They were supposed to be at our apt at 3:00pm. At 4:00pm when they didn't show up, I had to call and ask if everything was ok. The lady that answers the phone informed me that she would find out where the men were and call me back. At 5:00pm, she still hadn't called so I called her back. She said the guys were running behind and could they be at our apt at 8:00pm. I asked for a discount since they were now 5 hours late and she said they couldn't do that. So, we accepted that and waited. At 8:15pm I called her and said the guys still were not at our apt. She said they could do it in the morning. I said NO! We have had an appt. and we have been waiting all day. They are supposed to be 24 hour movers! She said she would see what she could do and call me back. We never heard from them again. I tried to call back, my husband tried to call back, my mom even tried to call! NOTHING!!!!!! The next day we rented a uhaul and a friend helped us move. The customer service sucks SOOOOOO bad!!!!!!!!
Posted: 5/28/2013 • Link to this review