I would give it 0 stars, if possible. I am leaving a very fair review so that readers can judge for themselves how this business treats long time customers. My husband and I both go to this cleaner for dry cleaning. Admittedly, it is clean and well furnished, unlike most dry cleaning establishments. Until today, I haven't had any issues with them. Last month I had a number of items dry cleaned and noticed that a silk blouse had shrunk to nearly 3/4 it's original size after I took it right out of the dry cleaning package. The sleeves nearly come up to my elbows now. When I went back to let them know, the older Chinese woman behind the counter kept insisting that it was nothing that they did and even tried to pin it on me saying that I must have washed it in regular water REALLY? I am a firm believer that an establishment that respects its customers is one that I will repeatedly go back to, even if it has made a mistake. After this experience my family will not return and I will strongly advise others to stay away as well. A complaint will also be lodged with the Better Business Bureau and NJ Consumers Protection. You are better off going to Colonial Cleaners, which also offers organic dry cleaning.
Posted: 5/31/2012 • Link to this review