With few options for us girls, I continually went back to MSR with my girlfriend. The service was always touch and go - depending on who was there, weeknight service used to be the best - especially on the L word nights. However, during Fri/Sat night visits we continually have had problems with being overcharged and when we asked about the issues the more senior employees immediately got an attitude. My gf and I both work in a restaurant and understand it's hard to always be cordial but it's a must - especially when we were just 'asking' about the charges - not contesting. Lastly, we'd abstained from going to MSR for almost a year until a few months ago and gave them yet another try - as options are limited and we weren't dressed for Bellissima. While my girlfriend was writing in the tip (a nice tip - remember we're also in the service industry) she rememebered she hadn't received the water she asked for. Instead of the bartender just giving her a free glass of tap water or even a 25 cent bottle of water she charged us $10 for the bottle of water. Sure she gave the option to get more drinks in for the $10 but we'd had enough and wanted to go home - plus this was requested prior to receiving the check, so she should have picked it up. So we left and will not return - and nor will our any of our friends. MSR learn what customer service is - and when not to screw your customers.
Posted: 1/13/2010 • Link to this review