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My daughter's Ford Explorer died near Roswell Road and I-285 in the middle of heavy Saturday afternoon traffic. The closest possible service was at this NAPA location....but they were closing in an hour. We asked the owner if we couold have the car towed to his shop so we could figure out what was wrong with it on Sunday. His response..."nonsense.... we'll figure out what's wrong and get you back on the road before 5 pm." And this shop DID IT. Found the problem; rushed in parts to do the repairs and had my daughter back on the road just after 5:15 pm. I have never in my life experienced mechanics working on cars with the intensity and ability these guys were using to get all their customers up and out for the weekend -- in safe cars no less. While there, I witnessed the owner come out and sit with many of the customers explaining what was going on. Sometimes the news was good. Sometimes it was bad. But this guy was out their telling the customer in common sense terms what their reality was. Try and find a doctor who'll come out to his lobby and talk with you as a patient! The prices for parts and labor were right in line with what costs would have been had this been a scheduled visit. There was no upcharge or "hidden" costs based on the emergency. There was no trying to talk my daughter into more work based on scare tactics. She was told to be careful about one of her tires.... and it WAS bad! Can't wait to use these guys for regular service! Thanks!
Posted: 8/21/2011 • Link to this review
The repairs done by another shop literally broke apart. Eric and company corrected the problems and found a few worn parts the other placed missed. Great guys, great follow up. Another thing: I just went back six months after the repair and Eric remembered me!
Posted: 2/22/2011 • Link to this review
I took my vehicle to NAPA yesterday. The owners, Eric and Brian, explained everything to me They didn't try to do services that weren't necessary. Being a woman, sometimes it is hard to bring your car for service, but they made the experience pleasant. They taught me about my car and performed good quality work at a very reasonable price. They even drove me back to my office while the work was completed. I will definitely return!
Posted: 5/06/2009 • Link to this review