NEWPRO is New England's first choice for replacement windows since 1945. Three generation same family owned and operated, NEWPRO provides and delivers exceptional home improvement solutions today including the NEWPROmax series replacement windows available in double and triple pane, Infinity by Marvin windows, plus siding and roofing systems, bath replacement systems including tub to shower conversions and wall surrounds, and walk-in tubs.
With seven decades strong of serving New England.. homeowners, the NEWPRO team recognizes what’s important to our customers when choosing a home improvement provider: quality, service, dependability, & value. NEWPRO is proud to have earned the reputation for superior home improvement products and exemplary customer service, as recognized not only by our customers, but by numerous national and local industry awards.
My first meeting with Matt E. and Brad Thompson in July was informative, but after 3 hours after pitching the product didn't leave till I agreed and signed the contract. The job was to start on August 1st., but didn't start till mid September. Once the job started the only professional was Rich. Gammon was a helper not very strong and dragged the window on the ground which put grass in the frame, I had to brush it off. Artie came at the last day of installation and behind my back made a gesture and face after speaking with Rich. My painter saw him and Artie then saw him looking at him at that point he knew my painter would inform me of his actions. The only professional was Rich, the best and politest person on the job site. I would hire him in a minute he was very nice and professional. Your overall cost was high and will never call Newpro again to have work done at my house. I also talked with a neighbor and told my story and not to use your company because the cost was high also. Your salesperson was not going to leave until they got a signed contract and putting me off with one excuse with another was not a good move. When you agree to a date stick to it. I am turned off by your tactics.
Posted on GuildQuality: 9/29/2018
I ordered my windows in February ( I was promised a six week delivery) and after much passing me to person to person to person--on the phone, who offered me excuse after excuse, I finally received my windows in August. The inside color of the trim was not done and I had to again wait for it to be finished. I believe my problem was that I paid cash and had no other recourse to fall back on.I will not do business with NEWPRO in the future for my roof, siding and remaining windows walk in tub, etc.
Posted on GuildQuality: 9/21/2018
I can't seem to change my "stars" to 4 instead of 5, but that's what I would give it. The final product is great. Looks wonderful and is so much better than what we had. The installation was also wonderful. The installer was on time and finished earlier in the day than expected. The two things I did not like about this experience were 1) how long we had to wait before installation, and 2) how much we had to be on top of Newpro in getting proper insurance papers to our condo. We waited 2 months for our tub to be installed. We were given a date at purchase, never once told that it was an estimated date. The salesman said if anything they might be able to come sooner. And then because our condo association requires proof of proper insurance before any work is done, we had to call them REPEATEDLY about getting it. They would tell us "no problem, we'll have it over by tomorrow." That went on for nearly a month. Then, as I said before, our actual installation date got pushed back more than a week. Very frustrating.
The guys that came here were very effective. They finished the job before the time that I expected them to. It was a very nice crew that came here. They were very friendly. I have multiple properties and I have never had a project that was so clean in my life. They came and they did a wonderful job.
I would highly recommend Newpro to anyone who wants to remodel bathrooms from small half baths to larger full baths. We did both! They came out just beautiful. The workmanship was excellent and follow up was great ,which is rare.
Posted on GuildQuality: 9/19/2018
NEWPRO offers a really great product. My shower was installed in one day with no mess left behind. The team of workers was professional and very personable. My only complaint is that I wish they would renovate an entire bathroom instead of just one part.
From start to finish every part of the process was professional. The time frame for all aspects was dead on. On a extra note, I had a small issue with water temp after installation. The Installer just happened to live in the area, and came back on his on time to address, and fix the issue. Plus it was later in the evening. That just shows that NEWPRO went above, and beyond what they had to do to make sure I was satisfied.
I am extremely happy with my new windows. I can not believe the difference in my closed in porch. The old windows were falling apart and out. All my neighbors have commented how good they look. I plan to use NEWPRO again as I still have windows that need replacing.
I had such a wonderful experience. Ben from Newpro was a total professional and insisted on full disclosure of all aspects of the job. We had not moved into our new home as yet, so we were all standing as he made the presentation, measured the bathrooms, and went through both our contractual obligations. My showers were delivered on time and are absolutely gorgeous.
I loved every step of the process. They were very professional and very nice. The person that I spoke to the first time, came back after the work was done to check everything and make sure I was happy.
The work was good except for when they was removing the cast iron tub a man hit the ceramic wall with a sludge hammer, destroying ceramic wall.I now need another contracter come and give me a price. This could be very costly. I paid a little more for this job then expected but I diden't mind thinking that I would get a good job but that diden't happen. Im very disappointed
Our entire experience with Newpro was great! Right from the start with the salesman through to the completion of our new roof , We can't wait to have our siding, a couple of new doors and windows with done with Newpro! I have already recommended Newpro to my friends and family,
Posted on GuildQuality: 9/07/2018
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