I was a repeat client of NM spending hundreds of dollars at a time. The one and only time I was about to order less than the obligatory $150 for free shipping I called and mentioned that I lost my Free Shipping coupon from my previous order. The rep who sounded like she 18 years old, spoke so fast that I could barely understand her.Her attitude? "Too bad Lady, take it or leave it".That coupon is the same Free Shipping anyone gets on the website(no favors for good customers Buzz Off). I asked for her supervisor: "Nope...none available" I asked that her supervisor phone me back. None did. I ordered the obligatory $150 in lingerie to avoid the shipping chgs.I never did get a call back? I phoned NM and was told, again, in fast reticent lingo:"well we saw you ordered so we didn't call you back".The rep was so snotty and dismissive I knew I mattered little to NM. Another "Take it or leave it" missive;they had no interest making me happy.So - I asked for a supervisor and was told "nope, none available".Again,I asked that her supervisor call me back. None did. Finally someone emailed a very patronizing missive saying they were so sorry I was "so confused". They repeated that if you don't spend the money you don't get the shipping gratis. Bad attitude and careless response. NM wants to know this only: "What have you done for us today"
Posted: 3/13/2013 • Link to this review