I contacted this company to service my 20 year old grandfather clock. I was quoted a price on the phone ($175) for the service call and was told if he couldn't get it in working order there my be an additional charge. When Mr. Kallen came out he looked at the clock for 5 min. then tried to sell me a whole new movement which he said cost several thousand dollars. When I refused and asked him to just service the clock he then told me it would cost $575. for him to try to get it going. I asked him what the $175 he quoted me on the phone covered and he said "the house call". He then asked me to give him $175. He did nothing to the clock. I refused and he said I'd be blacklisted from having any clock repairer come to my home. The next day I called another clock repair company (Lindell's) who came out, charged me $185. serviced, cleaned and oiled the clock in 45 minutes or less. It works perfectly sounds great & needed nothing more than a cleaning service. National Clock Repair tried to use a "bait and switch" policy by quoting me a price and then trying to get me to spend much more than the service was worth. The clock needed cleaning, oiling and adjusting and this should have been covered by the $175 he quoted me on the phone. He tried to inflate the value of my clock, saying it was worth over $15,000 which its not, and then tried to rip me off for the cleaning costs. He claims to be an expert clockmaster. I think the only thing he's an expert at is trying to rip people off.
Posted: 2/01/2009 • Link to this review